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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

September 2003

For the Archives Index, please click here

 

About Advertising

and Promotion

 

September 10, 2003

From DM News:

"New Challenges to E-Mail Marketing"

Here are five basic dos and don'ts to keep you on track...

http://www.dmnews.com

 

September 4, 2003

From MarketingProfs.com:

"Paid URL Inclusion:  Is It For You?"

There are two ways in which search engines that offer paid URL inclusion can find your pages...

http://www.marketingprofs.com

 

About Customer

Service

 

September 22, 2003

From DM News:

"Order, Shipping Info Are Top Features for Online Buyers"

86 percent of consumers surveyed indicate that these are must-haves...

http://www.dmnews.com

 

September 17, 2003

From eMarketer:

"Answering the Multi-Channel Shopper's Call"

Of Web sites with some sort of back-to-school product focus, a whopping 85% offer in-store return options, but just 33% feature in-store pick-up of products...

http://www.emarketer.com

 

September 12, 2003

From clickZ.com:

"Why Should They Buy From You"

Understanding motivations and needs is fundamental for persuasion...

http://www.clickz.com

 

September 8, 2003

From Internet News:

"Online Customers Looking for More R-E-S-P-E-C-T"

Firms should focus on key areas such as clarity of privacy principles and interaction with online customers to better satisfy customers...

http://www.internetnews.com

 

September 5, 2003

From clickZ.com:

"Persuasion:  Beyond Trust and Credibility"

True persuasion is nothing less than a transfer of confidence...

http://www.clickz.com

 

September 3, 2003

From E-Commerce Times:

"Web Performance Metrics That Matter"

Every Web site is actually a composite of dozens of applications, so tracking what's really going on with all of them is important...

http://www.ecommercetimes.com

About Webstore

Management

 

September 30, 2003

From DM News:

"Reaching E-Mail Inner Circle Is Crucial"

This emerging circle of trusted companies from whom people are willing to keep reading e-mail presents a significant challenge for e-mail marketers...

http://www.dmnews.com

 

September 29, 2003

From MarketingProfs.com:

"The Online Marketer's Secret Weapon:  A Site that Works"

The best method for pinpointing the precise causes of breakdown in the customer experience is actual user testing...

http://www.marketingprofs.com

 

September 26, 2003

From DM News:

"E-Commerce Will Grab Larger Slice of Retail Pie"

Three trends attesting to the popularity of a multichannel approach...

http://www.dmnews.com

 

September 25, 2003

From iMarketing News:

"Internet Is the Youth Medium of Choice"

42 percent of teens online have bought over the Internet...

http://www.dmnews.com

 

September 25, 2003

From eMarketer:

"Online Holiday Sales Could Surpass $17B"

Online retail sales projected to rise 27% in the 2003 holiday season over that of 2002, while all retail sales will rise by 4%...

http://www.emarketer.com

 

September 24, 2003

From MarketingProfs.com:

"Say Something Worth Talking About"

Writing in a way that really differentiates you from your competition will pay off in spades...

http://www.marketingprofs.com

 

September 23, 2003

From clickZ.com:

"Where Do You Think You're Going?"

For every dollar spent acquiring a customer online, you'll spend $100 reacquiring them after they leave due to poor usability or bad customer service...

http://www.clickz.com

 

September 22, 2003

From Techweb News:

"Online Customers Getting More Respect From Retailers"

6 out of 10 shoppers won't buy from a site in which they're not sure how the retailer handles their personal data...

http://www.techweb.com

 

September 19, 2003

From Internet News:

"More Spending More"

Net-influenced shoppers have overtaken catalog shoppers, with 15.8 orders per year online compared to 5.3 orders annually...

http://www.internetnews.com

 

September 18, 2003

From clickZ.com:

"Navigation Pages Versus Content Pages"

Is there merit in top-level pages, or are they simply filler pages that exist primarily so users can navigate to content that's actually interesting?

http://www.clickz.com

 

September 16, 2003

From clickZ.com:

"Future-Proofing Your Web Site"

Signage, graphics, language, design, and color schemes must be consistent in the offline store, the online store, and all information touch points...

http://www.clickz.com

 

September 15, 2003

From eMarketer:

"Quantifying Net's Influence on Offline Buys"

US consumers spent $137.6 billion offline after first getting product or service information online...

http://www.emarketer.com

 

September 11, 2003

From MarketingProfs.com:

"How to Effectively Conduct an Online Survey"

Online surveys have to be precise, clear and concise.  If your questions are too complicated and not easy to understand you will have a high dropout rate...

http://www.marketingprofs.com

 

September 9, 2003

From clickZ.com:

"Branding a URL"

Help consumers understand why they should visit...

http://www.clickz.com

 

September 3, 2003

From clickZ.com:

"Strategy in Action:  Evaluation Criteria"

Must subscribers read the entire newsletter to get the message?

http://www.clickz.com

 

September 2, 2003

From MarketingProfs.com:

"Making Brands Relevant Online"

Ensure that you are not wasting time for your online audience...

http://www.marketingprofs.com

 

September 1, 2003

From the New York Times:

"Now on the Web:  The Total Price"

Online merchants have improved how quickly they disclose the actual selling price of goods and services after taxes, fees and shipping charges have been added on...

http://www.nytimes.com

 

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