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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

October 2008

For the Archives Index, please click here

 

About Advertising

and Promotion

 

October 31, 2008

From Internet News:

"Blogs Better at Pushing Product?"

40 percent of all blog readers say an ad on a blog led them to action, such as making a purchase.  That figure jumps to 50 percent among frequent blog readers...

http://www.internetnews.com

 

October 30, 2008

From ClickZ.com:

"Do the Right Thing in an E-mail Marketing Campaign"

If meeting legal or other requirements undermines the basic value or purpose of a campaign, that campaign needs to be re-thought rather than fulfilled in an ineffective or inappropriate manner...

http://www.clickz.com

 

October 29, 2008

From ClickZ.com:

"SEM Trick-or-Treat"

It's easy for people (and algorithms) to quickly spot how much of your appearance is based on genuine effort and how much is simply glitter...

http://www.clickz.com

 

October 29, 2008

From Nielsen Online:

"MySpace Generation Less Exposed to Online Advertising Clutter than their Parents"

The best strategy is not simply to find Web sites with the lowest advertising clutter, but to leverage the right combination of Web traffic, advertising volume, and demographic targeting...

http://www.nielsen-online.com

 

October 28, 2008

From eMarketer:

"Digital Tactics for Reaching Young Adults"

College students are spam-savvy and believe private communications such as SMS and social networks are off-limits for marketers.  Ads that intrude on a social experience are really off-putting...

http://www.emarketer.com

 

October 28, 2008

From ClickZ.com:

"Six Crucial Banner Tips"

Match banner technology, storyboard, and imagery to your audience and its likely state of mind on a particular site...

http://www.clickz.com

 

October 28, 2008

From MarketingProfs.com:

"Guidelines for Choosing Online Marketing Technology"

A realistic approach to your monthly ad impressions, email transmissions, and site traffic will ensure that you're receiving the appropriate value from the tools you select...

http://www.marketingprofs.com

 

October 27, 2008

From MarketingVOX:

"E-tailers Email More, Fail to Target"

Over 158 billion marketing emails will be sent this year.  As volume rises, consumers seek new ways to evade the wave of what they consider to be

spam...

http://www.marketingvox.com

 

October 27, 2008

From eMarketer:

"Online Ad Spending Will Keep Growing"

The Internet, unlike any other medium or channel, allows marketers to reach prospects throughout the entire consumer buying cycle, from initial awareness through pre-information-gathering to sales and post-sale feedback and support...

http://www.emarketer.com

 

October 23, 2008

From eMarketer:

"Online Ad Clicker Demographics"

Nearly two-thirds of Internet users likely to click on online ads were weekly or daily visitors to the Website where the ad appeared; only 15% were first-time visitors and 6% went to the site sporadically...

http://www.emarketer.com

 

October 23, 3008

From MarketingProfs.com:

"11 Tips to Align PC and Mobile Email Design"

Design for the preview pane and initial mobile screen...

http://www.marketingprofs.com

 

October 22, 1008

From ClickZ.com:

"Who Are Your Complainers?"

Encourage people who want to get off your list to unsubscribe by making it obvious and easy...

http://www.clickz.com

 

October 17, 2008

From DM News:

"E-Mail List Rental May Fall Out of Favor"

Renting names from a list can be very risky for a marketer.  If the names are bad, you could get caught in a spam trap and it can ruin your reputation...

http://www.dmnews.com

 

October 16, 2008

From iMarketing News:

"E-Mail Marketing to Hispanics:

Four Simple Steps"

80% of U.S. Hispanics online today use e-mail, and Hispanics welcome e-mail promotions more times per month than non-Hispanics...

http://www.dmnews.com

 

October 16, 2008

From eMarketer:

"Marketing to Moms"

Moms do much more online than visit sites related to parenting...

http://www.emarketer.com

 

October 15, 2008

From ClickZ.com:

"SEM Strategies for an Economic Downturn"

As belts tighten, one thing people won't tolerate is keeping a gift or purchase they really don't want.  Are you poised to offer them an alternative use of their refunds after they search for your store's return policy?

http://www.clickz.com

 

October 15, 2008

From The New York Times:

"What If You Ran an Ad, and Nobody Saw It?"

Paid search still works - partly because it's relevant, and partly because users aren't tuning ads out...

http://www.nytimes.com

 

October 15, 2008

From ClickZ.com:

"Small Tune-Ups that Rev Up Your Revenues"

Learn what subject lines work best with their audiences - and optimize headers and messages that appear through the preview panes to maximize open rates, click-throughs, and online sales...

http://www.clickz.com

 

October 10, 2008

From InternetRetailer.com:

"Search Marketing Leads 15% Rise in Internet Ad Spending"

Measuring the impact of online advertising on offline as well as online sales is becoming more common among retailers, who for the most part are seeing a strong impact of e-marketing on offline sales...

http://www.internetretailer.com

 

October 10, 2008

From Neolane:

"Multi-Channel Marketing Hits the Wall"

Integrating emerging channels with traditional channels through cross-channel marketing enables marketers to attain the Holy Grail of marketing:  reaching the right person with the right offer through the right channel at the right time...

http://resources.us.neolane.net

 

October 8, 2008

From MarketingProfs.com:

"Boost Email Marketing Response With List Segmenting and Triggered Emails"

Customers are in control now.  You cannot sell the same product with the same messaging to everyone...

http://www.marketingprofs.com

 

October 9, 2008

From ClickZ.com:

"Four Communications Strategies for a Down Market"

Four types of non-price-related communication to engage prospects and build relationships...

http://www.clickz.com

 

October 2, 2008

From Aberdeen Group:

"Email Marketing Trends in Retail SMB Organizations"

93% of retail organizations currently leverage email for outbound marketing communications...

http://www.aberdeen.com

 

October 2, 2008

From ClickZ.com:

"E-Mail Marketing History Lessons"

Well-targeted, personalized e-mail communications are only beginning to gain traction.  Many organizations still don't do even minimal segmentation of their e-mail blasts.  The constant barrage has reduced the efficacy of the medium and increased e-mail fatigue...

http://www.clickz.com

About Customer

Service

 

October 31, 2008

From Search Engine Watch:

"Landing Pages and the Decision-Making Process"

You must help to answer two questions for a visitor.  Do you have what I want?  Why should I get it from you?

http://searchenginewatch.com

 

October 29, 2008

From InternetRetailer.com:

"Affluent Like Control When Shopping Online"

Flexibility, defined as the ability to shop whenever they wanted, was cited as important by 94% of affluent consumers.  93% cited convenience, meaning the ability to purchase either online for delivery or in-store pickup; while 92% cited the ability to find products quickly online...

http://www.internetretailer.com

 

October 28, 2008

From E-Commerce Times:

"Customer Chat Tricks of the Trade"

Five ways to help achieve that no-longer-elusive, optimal chat interaction...

http://www.ecommercetimes.com

 

October 21, 2008

From The Globe and Mail:

"A Road Map for Selling Soap on the Information Highway"

Shift from a concern with integrated brand images to a unification of each customer's experience, whether it be online or in your store or through a call centre...

http://www.theglobeandmail.com

 

October 20, 2008

From E-Commerce Times:

"The Ultimate Online Shopping Experience:  Features and Functionality"

Site visitors have to understand what you are trying to convey immediately through effective content and messaging on the site...

http://www.ecommercetimes.com

 

October 16, 2008

From MarketingVOX:

"Getting More Out of Your Site Footer"

Putting your company address in the footer makes it easy for web searchers to locate your company contact information...

http://www.marketingvox.com

 

October 12, 2008

From E-Commerce Times:

"The Ultimate Online Shopping Experience:  Strategy and Design"

Merely adding new features and functionality will not automatically differentiate your e-commerce business - but effectively deploying them to serve specific target customer needs is one of the key things that separates strong competitors from the weak...

http://www.ecommercetimes.com

 

October 10, 2008

From ClickZ.com:

"Knowing vs. Understanding Your Customer"

Understanding customers helps businesses deliver an online product with meaningful and compelling value propositions that meet not only their current needs but also their evolving and future needs...

http://www.clickz.com

 

October 7, 2008

From E-Commerce Times:

"Online Customer Service:  Mixing Live Talk With Automated Tech"

Once online retail sites realize the value in providing consumers with a humanizing experience, they'll build brand loyalty, higher sales, and an online experience that is worth staying home for on all shopping occasions...

http://www.ecommercetimes.com

 

October 7, 2008

From Media Buyer Planner:

"Consumers Alarmed about Online Privacy, 25% Provide Fake ID to View Sites"

93 percent of consumers think internet companies should always ask for permission before using personal information and 72 percent want the right to opt out when companies track their online behavior...

http://www.mediabuyerplanner.com

 

October 4, 2008

From E-Commerce News:

"Designing Web Sites to Curry Customer Favor"

While it's important for a Web site to look attractive, if the usability isn't there, it will fall apart...

http://www.ecommercetimes.com

 

October 3, 2008

From ClickZ.com:

"Three Reasons Your Site Sucks"

If you don't help your users figure out where they are and how to navigate, you're asking them to get frustrated and leave...

http://www.clickz.com

 

October 3, 2008

From eMarketer:

"Web Shoppers Gripe the Old-Fashioned Way"

One of the reasons consumers start complaining to their friends is that they do not get satisfaction from customer service...

http://www.emarketer.com

 

October 1, 2008

From DM News:

"Behavioral Targeting and E-mail:  Obstacles Ahead?"

Put your consumer hat on for a minute.  Nobody likes to feel that they're being watched.  Treat your customers with the personal attention that they deserve.  Being relevant doesn't have to be creepy...

http://www.dmnews.com

 

October 1, 2008

From eMarketer:

"Online Shopping - in the Store"

Retailers are providing in-store kiosks and wireless devices to let shoppers access a store's Website for product information or to place an online order...

http://www.emarketer.com

 

About Webstore

Management

 

October 31, 2008

From ClickZ.com:

"Where's the Creativity in SEM?"

A SEM creative strategy includes thinking differently about your product, service, offer, pricing, and buy-flow...

http://www.clickz.com

 

October 30, 2008

From Search Engine Watch:

"Building It Better - Small Business Site Architecture"

Navigation is extremely important - but it shouldn't be overwhelming.  Not every page needs to link to every other page on the Web site.  Use your themes to get people dialed into the section of the site that will serve their needs...

http://searchenginewatch.com

 

October 29, 2008

From iMarketing News:

"How Online Retailers Can Increase Conversion Rates for the Holiday Season...and Beyond"

Three tactics that offer proven ROI that every online retailer should consider...

http://www.dmnews.com

 

October 27, 2008

From E-Commerce Times:

"Landing Pages:  Mix 'Em Up,

See What Works Best"

Seven best practices for creating successful landing pages...

http://www.ecommercetimes.com

 

October 24, 2008

From eMarketer:

"Internet User Update"

63.4% of the US population uses the Web at least once per month...

http://www.emarketer.com

 

October 24, 2008

From iMarketing News:

"Transparency Essential on Social Media"

Social media provides such a number of options to connect with a customer that retailers who invest in it now will see the benefits pretty quickly...

http://www.dmnews.com

 

October 24, 2008

From E-Commerce Times:

"Getting Your Site to Play Well With All Browsers"

Ensuring that your Web site looks and performs well in a multiple browser world starts with some form of measurement and testing.  Cross browser testing can be divided into four main categories...

http://www.ecommercetimes.com

 

October 23, 2008

From ClickZ.com:

"Partnering Up in Local Search"

Just about every locality has important town, county, city, state, and regional Web sites that rank well for many terms.  These sites may also have the potential to send very qualified traffic.  Partner up with them...

http://www.clickz.com

 

October 22, 2008

From eMarketer:

"Online Holiday Sales Forecast"

This year online holiday sales (excluding travel) will total $32.1 billion, up 10.1% over 2007...

http://www.emarketer.com

 

October 22, 2008

From Forrester Research and Omniture:

"Small Web Site Investments That Pay Off"

Eight quick-win website improvements...

http://www.omniture.com

 

October 21, 2008

From Search Engine Watch:

"Landing Page Optimization:

Guessing vs. Testing"

The real experts on the design of your landing pages are your Web site visitors...

http://searchenginewatch.com

 

October 21, 2008

From ClickZ.com:

"Leveraging the Weak Economy"

Four ways to integrate Web analytics and site optimization into your organization...

http://www.clickz.com

 

October 21, 2008

From MarketingProfs.com:

"Treat, Don't Trick, Search Engines"

Six questionable techniques that can get your site banned...

http://www.marketingprofs.com

 

October 20, 2008

From ClickZ.com:

"Making the Case for Relevance"

Relevance requires you to either ask your e-mail recipients to tell you what they are interested in or observe their behavior, both on the Web site and in their interaction with e-mail, to determine what interests them...

http://www.clickz.com

 

October 20, 2008

From MarketingProfs.com:

"The Right Way to Serve Up Links"

Giving your links page a user-friendly makeover not only enhances the customer experience; with appropriately placed calls to action, they also can improve your bottom line...

http://www.marketingprofs.com

 

October 17, 2008

From InternetRetailer.com:

"Non-Branded Internet Searches Often Lead to Delayed Purchases"

Only 30% of purchases driven by non-branded Internet searches occur within the same online session when consumers conduct an initial search...

http://www.internetretailer.com

 

October 17, 2008

From ClickZ.com:

"Organic Search Results vs. PPC:  The Relevance Wars"

Paid listings consistently provide more relevant results than organic listings when a user makes a query with local intent...

http://www.clickz.com

 

October 17, 2008

From InternetRetailer.com:

"A/B Testing Is Even Better with a C or a D"

Web sites can become staid over time, and what tests well today may change because of numerous factors, such as seasonality and weekday versus weekend behavior...

http://www.internetretailer.com

 

October 16, 2008

From MarketingProfs.com:

"Two Reasons Why SMS Should Be on Your Shortlist"

Marketers will get the most credit when creating an SMS program that delivers only urgent messages, or those communications that must be delivered to subscribers no matter where they are...

http://www.marketingprofs.com

 

October 15, 2008

From InternetRetailer.com:

"Online Becomes Shoppers' Channel of Choice, But Not Because of Price"

88% shop online to save time, 84% to locate hard-to-find products, 83% to access greater selection, and 83% to avoid crowds at malls.  80% cited saving money...

http://www.internetretailer.com

 

October 14, 2008

From iMarketing News:

"Search Engine Optimization:

Simple Works, Too"

Use popular key words that are relevant to your business in your Web site's or landing page's URL...

http://www.dmnews.com

 

October 14, 2008

From MarketingVOX:

"Online Consumers Spend Less,

Clip Coupons This Holiday"

In addition to empowering consumers with the information they need to save money, online tools are creating new channels for retailers to reach budget-conscious shoppers and drive sales despite the decrease in spending this holiday season...

http://www.marketingvox.com

 

October 14, 2008

From MarketingProfs.com:

"Six Free Tools for Online Reputation Management"

Set a comprehensive alert, notifying you of stories, as they happen, for your name, your topic, and even your company...

http://www.marketingprofs.com

 

October 13, 2008

From eMarketer:

"What Do Shoppers Research on the Web?"

The impact of online product research is greater on store sales than Web sales.  In 2008, Web-influenced store sales will reach $625.2 billion...

http://www.emarketer.com

 

October 13, 2008

From DM News:

"What Is the Ideal Role for Local Search?"

Businesses with multiple locations can optimize their local listings with a URL that drives to a main site.  Provide a local map and phone number for users who want to bypass your site and head right into a store to buy...

http://www.dmnews.com

 

October 10, 2008

From ClickZ.com:

"Online Marketers Can Weather the Financial Crisis"

Offer customers more perceived value at less cost to them and to you...

http://www.clickz.com

 

October 9, 2008

From ClickZ.com:

"Tips for a Local Business to Compete in Local Search"

You can learn all types of details about your competition from their Web sites, so use your competitive research to improve your Web site and your business...

http://www.clickz.com

 

October 8, 2008

From InternetRetailer.com:

"Wary of the Economy, Holiday Shoppers Will Go Online for Deals"

37% of all consumers say they'll shop online this holiday season...

http://www.internetretailer.com

 

October 8, 2008

From ClickZ.com:

"Search Tools for Your SEO Toolbox"

When search results need to get fixed, some of the best tools you can use are the search engines themselves...

http://www.clickz.com

 

October 7, 3008

From ClickZ.com:

"How to Figure the Value of Research Conducted on Your Site"

The impact of off-site behaviors based on on-site visits and experience is grossly underestimated today by most companies...

http://www.clickz.com

 

October 7, 2008

From InternetRetailer.com:

"SEM, Site Search and E-mail Key Technologies for Retailers"

89% of retailers that employ search engine marketing, 85% that feature site search and 82% that use e-mail marketing say the technologies and tactics are important or very important to their retail business...

http://www.internetretailer.com

 

October 6, 2008

From E-Commerce Times:

"5 Tips for Getting E-Shoppers to Click on Buy"

Today, a consumer's first impression of a retailer is based on the retailer's Web presence...

http://www.ecommercetimes.com

 

October 6, 2008

From ClickZ.com:

"Engaging Your VIP Customers"

Reward customers who aren't only opening and clicking on your e-mail but also converting.  Then think about how they might help you increase your bottom line...

http://www.clickz.com

 

October 6, 2008

From InternetRetailer.com:

"Rookie Mistakes Still Impact Shoppers at Some Retail Sites"

Companies are investing hundreds of thousands of dollars, even millions, in their sites, yet display content in a way in which people can't read it...

http://www.internetretailer.com

 

October 2, 2008

From MarketingProfs.com:

"Adopting a Web 2.0 Mindset:

Walk Before You Wiki"

Before you launch a blog, or enable user-generated content on your site, make sure you can answer the basic question:  Do I know what my visitors need and am I delivering it to them?

http://www.marketingprofs.com

 

October 1, 2008

From iMarketing News:

"Elevating Search Campaigns with Three-Star Approach"

How's your site's usability?  How many clicks does it take to get to "buy now?"  Site audits will find the holes and bottlenecks that keep users from converting...

http://www.dmnews.com

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