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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

November 2007

For the Archives Index, please click here

 

About Advertising

and Promotion

 

November 28, 2007

From ClickZ.com:

"Testing, Testing, Testing..."

69 percent of people viewing e-mail at work use their preview panes.  Pay close attention to what appears in this little window of opportunity...

http://www.clickz.com

 

November 26, 2007

From ClickZ.com:

"Five Good Reasons to Send an E-mail"

Ensure you're driving relevancy, impact, and results at every stage of a customer's or prospect's engagement with your brand...

http://www.clickz.com

 

November 22, 2007

From ClickZ.com:

"Don't Party With Spammers This Holiday Season!"

The challenge is walking the fine line between writing clever holiday-themed subject lines and not looking like a spammer or malicious e-mailer while you're doing it...

http://www.clickz.com

 

November 21, 2007

From MarketingProfs.com:

"Do Your Customers Think You're a Turkey?"

Is your email designed so that it does everything you need it to do and nothing that it shouldn't?  All calls-to-action should be clearly stated and easily clickable...

http://www.mpdailyfix.com

 

November 21, 2007

From eMarketer:

"Canadian Online Ad Spending Heats Up"

In 2006, spending on Internet advertising in Canada rose by 80% and passed the $1 billion mark for the first time...

http://www.emarketer.com

 

November 16, 2007

From EmailStatCenter.com:

"Email Marketers Don't Always Measure What Counts"

Though email marketing professionals agree that testing is extremely important, only 50% use metrics for budgeting and forecasting purposes while 35% do not and 14% were unsure...

http://www.emailstatcenter.com

 

November 16, 2007

From eMarketer:

"E-Mail and Text Us,

Consumers Say"

When US consumers say they are interested in a company, more than one-half of them are open to getting an interactive follow-up such as a personalized or generic e-mail, or text message...

http://www.emarketer.com

 

November 15, 2007

From DM News:

"Customers Versus Campaigns"

Six steps to increase your sales - by studying your customers rather than just your campaigns...

http://www.dmnews.com

 

November 14, 2007

From iMarketing News:

"Holiday Lessons:

Use E-mail to Create Urgency"

Create your own deadline-driven event, and structure an e-mail campaign that exploits that urgency...

http://www.dmnews.com

 

November 14, 2007

From ClickZ.com:

"Before You Hit Send, Consult Your E-mail Checklist"

If you have to search for the call to action, that's your first sign of trouble.  It should be among the first things readers see when they click on your page...

http://www.clickz.com

 

November 9, 2007

From InternetRetailer.com:

"Merchants Step Up Multi-Channel Holiday Marketing"

56% of retailers launched their online holiday promotions last week, and 75% will have done so by the end of this week...

http://www.internetretailer.com

 

November 8, 2007

From ClickZ.com:

"Reactivate Online Customers"

Seven key factors to monitor to determine the effectiveness of your reactivation marketing...

http://www.clickz.com

 

November 7, 2007

From ClickZ.com:

"Industry E-mail Delivery Benchmarks Are Meaningless"

Far more useful are the trended benchmarks you compile on your own, using your own data to measure your own success or identify improvements...

http://www.clickz.com

About Customer

Service

 

November 30, 2007

From E-Commerce Times:

"The Key to Shopping 2.0 Success: Empowering Customers"

Shoppers value advice from people they know, yet most retail sites provide no mechanism to enable "dressing room advice" that can lead to an immediate sale...

http://www.ecommercetimes.com

 

November 30, 2007

From InternetRetailer.com:

"Shoppers Abandon Retail Sites Within Minutes of Not Finding a Product"

96% of those surveyed said a web site's search function is important to the online shopping experience...

http://www.internetretailer.com

 

November 28, 2007

From MarketingVOX:

"Online Retailers Neglecting Basics of Customer Experience"

61% of online retailers do not offer any information on the product page regarding in-stock availability...

http://www.marketingvox.com

 

November 23, 2007

From Internet News:

"Watch Out For The Online Shopping Grinch"

Six things online shoppers can do to make their holiday experiences safer...

http://www.internetnews.com

 

November 20, 2007

From Nielsen Online:

"Convenience, Not Price, Drives Online Holiday Shopping"

81 percent of shoppers indicated that the ability to shop anytime during the day was why they chose to shop online during the holiday season...

http://www.nielsen-netratings.com

 

November 19, 2007

From E-Commerce Times:

"Reeling In Customers With Free Holiday Shipping"

60 percent of retailers will use free shipping upgrades, 53 percent will offer discounted shipping, and 41 percent will offer free shipping without conditions...

http://www.ecommercetimes.com

 

November 15, 2007

From ClickZ.com:

"No Thanks"

When is the last time you thanked your customers?  Do you think more about acquiring transactions rather than building relationships with existing customers?

http://www.clickz.com

 

November 13, 2007

From CNET:

"Virtual Lures for Holiday Shoppers"

Since about half of all online purchases start with a click on the retailer's search box, merchants across the Web have been scrambling to improve their search technologies before the holiday shopping rush...

http://www.news.com

 

November 9, 2007

From ClickZ.com:

"Guarantee Holiday Sales"

Provide a visible, simply worded, and easy-to-understand return/exchange policy near your add to cart, checkout, and buy now calls to action...

http://www.clickz.com

 

November 9, 2007

From InformationWeek:

"Retailers Want Mail-Order Rules to Apply to the Web"

The National Retail Federation wants Internet sellers to follow rules that require retailers to provide accurate product descriptions, prompt shipping, notification of delays, and refunds...

http://www.informationweek.com

 

November 8, 2007

From InformationWeek:

"Consumers Flock To Online Comparison Shopping Sites"

Web sites that allow comparison shopping drew 56% more traffic the week ending November 3, compared to a year ago...

http://www.informationweek.com

 

November 2, 2007

From InternetRetailer.com:

"Online Shoppers Want Smooth Shopping, Free Delivery and Bargains"

Online shoppers find site search the most useful element of a retail web site by a wide margin...

http://www.internetretailer.com

About Webstore

Management

 

November 30, 2007

From eMarketer:

"Search Wars in Canada"

In 2006, search-related advertising accounted for almost as much revenue as online display campaigns, and investment in search has risen more quickly...

http://www.emarketer.com

 

November 30, 2007

From ClickZ.com:

"Customer Returns as an Acquisition Strategy"

The best time to create loyal customers is when something goes wrong.  This is a well-known adage in the customer-service industry, as the loudest complainers can be turned into the loudest supporters...

http://www.clickz.com

 

November 29, 2007

From InternetRetailer.com:

"Cyber Monday's Online Sales Grow 20.6% Over Year Ago"

The number of online buyers on Monday was up 38% from the same day in 2006, while the average amount spent per buyer was down 12%...

http://www.internetretailer.com

 

November 28, 2007

From InternetRetailer.com:

"Online Holiday Sales:

So Far, So Good"

Online holiday sales will be strong this year, in part because the weakening economic news will drive consumers to the web seeking bargains...

http://www.internetretailer.com

 

November 27, 2007

From InternetRetailer.com:

"Thanksgiving Week Dishes Up a Strong Start to Holiday Online Shopping"

Online sales on Thanksgiving were up 29% over Thanksgiving a year ago...

http://www.internetretailer.com

 

November 27, 2007

From ClickZ.com:

"Web Measurement Strategies for Small Businesses"

While the majority of a digital marketer's time can be focused on the brand and its site, it's important to remember that the neither the brand nor the site operate in a vacuum...

http://www.clickz.com

 

November 27, 2007

From iMarketing News:

"Pay-Per-Click Is Customer Analytics"

By reviewing periodic reporting, advertisers are able to tell which keywords bring in the most clicks and most importantly which keywords bring in the most revenue...

http://www.dmnews.com

 

November 22, 2007

From InternetRetailer.com:

"Online Holiday Shopping Up 17%"

Online U.S. retail sales totaled $7.04 billion from November 1-18, up 17% from $6.01 billion in the same period last year...

http://www.internetretailer.com

 

November 22, 2007

From eMarketer:

"Young Adults Click with Holiday Shopping"

86.4% of US college students shop online.  Tops on their shopping lists - apparel and accessories...

http://www.emarketer.com

 

November 21, 2007

From ClickZ.com:

"Community:  More Than a Tab"

With beneficial word of mouth, your acquisition cost is reduced by a factor related to the number of people who've tried your product or service, then recommend it to someone else...

http://www.clickz.com

 

November 19, 2007

From InternetRetailer.com:

"45% of U.S. Adults Shop Online, But Security Concerns Hold Others Back"

Online shoppers say they do 81% of their online holiday buying at home, 14% at work and 5% through other Internet-connected devices...

http://www.internetretailer.com

 

November 19, 2007

From eMarketer:

"Fraud Hits E-Commerce for $3.6 Billion"

Chargebacks may represent only one-half of the actual impact of fraud, since more merchants are spending time and money reviewing transactions for potential fraud...

http://www.emarketer.com

 

November 16, 2007

From MarketingProfs.com:

"404:  End of the Line or New Opportunity?"

Every single day millions of people reach error pages on the web.  This typically happens when a user mis-types a link or the link is mislabeled by the site.  When your customers make a wrong turn, are you going to help them out or kick them to the curb?

http://www.mpdailyfix.com

 

November 15, 2007

From Media/Buyer/Planner:

"U.S. Retail E-Commerce October Sales Up 19 percent from Last Year"

Total e-commerce spending, including travel, totaled nearly $16.5 billion...

http://www.mediabuyerplanner.com

 

November 15, 2007

From eMarketer:

"Online Holiday Sales Not Slipping"

Online holiday season (November and December) sales this year will account for 23% of annual retail e-commerce sales...

http://www.emarketer.com

 

November 15, 2007

From ClickZ.com:

"After Your Customers Leave"

Even if you can't know specifically where a visitor goes after your site, you can gain insight into why they leave by looking at the last page they hit...

http://www.clickz.com

 

November 13, 2007

From MarketingProfs.com:

"Over 100 Tips, Tricks and Tactics for Rapidly Building Link Popularity"

80% of free traffic is generated by just two activities.  If you do these two things really well, your Web site will receive good rankings and a lot of free traffic...

http://www.marketingprofs.com

 

November 12, 2007

From ClickZ.com:

"SEO Design and Development Best Practices"

Seventeen key tried-and-true practices...

http://www.clickz.com

 

November 8, 2007

From E-Commerce Times:

"E-Tailers' Dream Season:  Visions of Runaway Hits Dance in Their Heads"

A few years ago, consumers would have been leery of spending a few thousand dollars during an online transaction.  Now, they do not bat an eye...

http://www.ecommercetimes.com

 

November 6, 2007

From CNET:

"Nearly 80 Percent of U.S. Adults Go Online"

178 million adults are going online, spending an average 11 hours a week on the Internet...

http://www.news.com

 

November 6, 2007

From ClickZ.com:

"Getting Out of Search"

How do you do eradicate something from search engines fast and forever?  First, make certain your Web site is designed to return a 404 error when a page no longer exists...

http://www.clickz.com

 

November 5, 2007

From ClickZ.com:

"Most Searchers Have Two Words for Google"

Internet users who type two words for a search engine query account for 31.9 percent of searches.  Single word searches account for 15.2 percent of queries...

http://www.clickz.com

 

November 2, 2007

From MarketingProfs.com:

"Three SEO Issues New Web Sites Face (and Five Solutions)"

A search engine spider will revisit your site frequently if your content continues to increase and evolve frequently...

http://www.marketingprofs.com

 

November 2, 2007

From ClickZ.com:

"Quantifying the Effects of User Reviews"

Eighty-one percent of consumers use customer reviews to decide between two or three products, or to confirm that their final selection is the right one...

http://www.clickz.com

 

November 1, 2007

From MarketingProfs.com:

"Blog?  Not So Much.

Listen?  Much."

Do not only follow the so-called A-List blogs or big names in your industry or markets.  Remember, fads and trends always start on the fringes and, only over time, make their way to the mainstream...

http://www.mpdailyfix.com

For the Archives Index, please click here

 

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