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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

November 2006

For the Archives Index, please click here

 

About Advertising

and Promotion

 

November 29, 2006

From DM News:

"Writing Subject Lines That Get Your E-Mail Opened"

Your promotion will bomb unless you answer the two questions at the top of every recipient's mind:  So what? and What's in it for me?

http://www.dmnews.com

 

November 28, 2006

From E-Commerce Times:

"Tweaking SEO and SEM Strategies"

Make previously searched-for items more visually prominent, comprehensively detailed, and accessible via fewer clicks to attract both humans and search engines...

http://www.ecommercetimes.com

 

November 27, 2006

From ClickZ.com:

"Twelve Months of Lead Gen"

Lead generation takes a lot more foresight than search or other types of online advertising.  You have to target your consumer, and communicate with that consumer over the course of the year...

http://www.clickz.com

 

November 23, 2006

From MarketingProfs.com:

"Five Proven Ways to Waste Money With Pay-per-Click Advertising"

The most effective PPC ads take clickers to a tightly focused landing page specifically developed and matched to the subject of the search, with minimal distractions, a strong call to action, and a well-thought-out process for moving the searcher to the next step...

http://www.marketingprofs.com

 

November 21, 2006

From InformationWeek:

"Advice to Online Advertisers:

Get Shorter"

Less is more, both in terms of the frequency and length of Internet ads...

http://www.informationweek.com

 

November 15, 2006

From iMarketing News:

"Fast and Easy Creative Best Practices for E-Mail"

Repeat calls-to-action throughout the e-mail using buttons and text links...

http://www.dmnews.com

 

November 10, 2006

From iMarketing News:

"6 Common E-Mail Marketing Design Mistakes"

Use an honest From line to engender trust...

http://www.dmnews.com

 

November 9, 2006

From ClickZ.com:

"E-Mail Marketing Has a Great ROI"

Enhance automatically triggered e-mail messages, the ones to which consumers pay the most attention...

http://www.clickz.com

 

November 8, 2006

From iMarketing News:

"Three Proven Methods to Boost Holiday Revenue Through E-mail"

Downloadable gift guides help shoppers spend more on your site and navigate to offers they may not find on their own...

http://www.dmnews.com

 

November 6, 2006

From DM News:

"The Challenges in Advertising on the Web"

Customers who have a history with you will purchase from you again, especially if you know how they buy...

http://www.dmnews.com

 

November 2, 2006

From ClickZ.com:

"No Medium an Island"

Prepare for the holiday shopping season by coordinating your different media and leveraging e-mail's strengths...

http://www.clickz.com

About Customer

Service

 

November 30, 2006

From MarketingProfs.com:

"Ten Key Questions for Your Web Copy"

Demonstrate both an understanding of who your visitors are and an appreciation of their values and concerns...

http://www.marketingprofs.com

 

November 30, 2006

From eMarketer:

"Trust Has Value in E-Commerce"

All e-businesses have a stake in protecting the privacy and security of their clients and customers...

http://www.emarketer.com

 

November 23, 2006

From E-Commerce Times:

"Capitalizing on Spontaneous Buying This Holiday Season"

E-commerce firms can take three steps to ensure they capture as much of the spontaneous buying market as possible this holiday season...

http://www.ecommercetimes.com

 

November 21, 2006

From E-Commerce Times:

"Holiday Shopping:  Familiar Trends, Soaring Online Sales"

Comparison shopping sites continue to make an impact because they offer convenience to the time- starved customer...

http://www.ecommercetimes.com

 

November 20, 2006

From E-Commerce Times:

"The Monetization of Customer Experience"

The online experience needs to optimize the experience for target customers, building solutions that solve their problems and address their needs...

http://www.ecommercetimes.com

 

November 16, 2006

From ClickZ.com:

"The Power of Thank You"

Create a sequence of messages from every customer-facing department of your operation expressing appreciation for your customers' business...

http://www.clickz.com

 

November 9, 2006

From The Globe and Mail:

"How To Prepare for the Holiday E-Commerce Rush"

If you're guiding customers to a traditional brick-and-mortar retail outlet, then make sure the messages you post on your website contain a call to action, telling people things like how to make a purchase and where to find you...

http://www.theglobeandmail.com

 

November 9, 2006

From iMarketing News:

"Something For Everyone"

How can online retailers capture their customers' attention in a crowded market and make the shopping experience positive for the consumer yet profitable for the retailer?

http://www.dmnews.com

 

November 3, 2006

From eWeek.com:

"Consumers Punishing Physical Stores for Sins of Online Counterparts"

The retail brand today transcends the channel.  When customers have a poor Web experience, as in poor page loads or unsuccessful transactions, it's taken out on the storefronts too...

http://www.eweek.com

 

November 3, 2006

From ClickZ.com:

"E-Mail Complaints?

It's Your Fault"

Thank users who complain.  At least they're alerting you to a problem and trying to help you solve it...

http://www.clickz.com

 

November 2, 2006

From CBC.ca:

"Protecting Personal Information"

Advice for online shoppers:  Shop with companies you know, and find out about their physical locations.  if a website doesn't give its address and contact information, consider taking your business elsewhere...

http://www.cbc.ca

About Webstore

Management

 

November 30, 2006

From InternetRetailer.com:

"So Much for Cyber Monday; More Shoppers Go Online on Black Friday"

With more high speed connections in homes, consumers were more likely to shop on Friday and less likely to wait until Monday to use high speed connections at work...

http://www.internetretailer.com

 

November 29, 2006

From eMarketer:

"Online vs. Offline Spending Figures"

For every dollar spent online, the average search user spends $2.56 offline...

http://www.emarketer.com

 

November 28, 2006

From eMarketer:

"The Holiday Shopping Season, for Real"

US retail e-commerce sales for the third quarter of 2006 totaled $25.6 billion, an increase of 20.4% from the third quarter of 2005...

http://www.emarketer.com

 

November 27, 2006

From iMarketing News:

"Multichannel Merchants Find Gift Cards Redeeming"

Gift card sales are expected to be strong again this holiday season with new programs, cross-channel sales, and redemption as well as highly visible catalog and online promotions...

http://www.dmnews.com

 

November 27, 2006

From CNET:

"Savvier Web Retailers Expect More Holiday Profits"

Online sales will constitute 6 percent of total holiday merchandise sales...

http://news.com.com

 

November 27, 2006

From eWeek.com:

"E-Commerce More Secure than Brick and Mortars"

80 percent of all data breaches happen in-store...

http://www.eweek.com

 

November 24, 2006

From CNET:

"How to Make Your Web Site Sing for You"

Users spend 30 seconds reviewing a home page.  A business must encapsulate what they do in very few words...

http://news.com.com

 

November 24, 2006

From InternetRetailer.com:

"Majority of Companies Can't Prove Online ROI"

It's not that the online channel doesn't generate more ROI, it's that companies haven't figured out how to measure it...

http://www.internetretailer.com

 

November 23, 2006

From E-Commerce Times:

"Capitalizing on Spontaneous Buying This Holiday Season"

E-commerce firms can take three steps to ensure they capture as much of the spontaneous buying market as possible this holiday season...

http://www.ecommercetimes.com

 

November 22, 2006

From iMarketing News:

"Five Steps to Help Online Retailers Plan for Holidays"

When is the last day you'll guarantee orders will arrive by December 24?

http://www.dmnews.com

 

November 22, 2006

From eWeek.com:

"How Many Falsely Flagged Fraudulent Orders Are Retailers Rejecting?"

Prominently display phone numbers and e-mail addresses for senior customer service managers with any message sent to a rejected customer...

http://www.eweek.com

 

November 21, 1006

From ClickZ.com:

"Site Optimization:  Setting Your Site Up for Success"

Most times when companies get started in testing and really focus on site goals, there's a lot of low-hanging fruit to improve site performance...

http://www.clickz.com

 

November 17, 2006

From DM News:

"Local Search Spreads Its Wings"

Though e-commerce has grown exponentially, the vast majority of consumers still shop locally...

http://www.dmnews.com

 

November 16, 2006

From eMarketer:

"A Demographic Snapshot of Online Holiday Shoppers"

Online shoppers differ in age and income from store shoppers...

http://www.emarketer.com

 

November 15, 2006

From eMarketer:

"Are You Ready for eDay, Cyber Monday or Year-Round Holiday Shoppers?"

Dispelling the myth that Cyber Monday, the Monday after U.S. Thanksgiving, is the largest online shopping day of the holiday season...

http://www.emarketer.com

 

November 14, 2006

From ClickZ.com:

"The E-Business Insights Industry"

Web analytics must broaden its scope to include additional ways of measuring and optimizing online marketing performance.  Site-centric metrics are necessary but not sufficient...

http://www.clickz.com

 

November 13, 2006

From iMarketing News:

"Internet Will Influence 1 in 4 Holiday Buys"

47 percent of consumers plan to make at least one holiday purchase online this year...

http://www.dmnews.com

 

November 10, 2006

From DM News:

"Search Vital for Maximum Impact This Holiday Season"

Seventy-eight percent of those who searched online and purchased offline said the information they got through search influenced their store visit and offline purchase...

http://www.dmnews.com

 

November 8, 2006

From ClickZ.com:

"Online Ads:  A Source of Further Learning for Consumers"

Sixty-one percent of online shoppers navigate to a site some time after viewing an ad, while only 30 percent click on the ad to get more information at the time of viewing...

http://www.clickz.com

 

November 8, 2006

From Akamai:

"4 Seconds New Threshold of Acceptability for Retail Web Page Response Times"

Poor site performance is second only to high product prices and shipping costs as leading factors for dissatisfaction among online shoppers...

http://www.akamai.com

 

November 7, 2006

From E-Commerce Times:

"The Search for Online Shopping Satisfaction"

Site content, like product guides, how-to's, and customer reviews, shown side-by-side with related products, is becoming more prevalent...

http://www.ecommercetimes.com

 

November 3, 2006

From eMarketer:

"Santa Goes Broadband"

Sales growth will come this holiday season less from e-commerce newcomers and much more from experienced online buyers who increase their spending...

http://www.emarketer.com

 

November 2, 2006

From Knowledge@Wharton:

"Retailers Are Pushing More Shoppers to the Web"

Slow-moving items can be efficiently sold using the web site, but not the stores.  So when the customer comes into the store and wants an item that is a slow-seller, he or she can get redirected...

http://knowledge.wharton.upenn.edu

 

November 1, 2006

From MarketingProfs.com:

"Two Ways to Stop Web-Design Meddlers"

Start the design from an information-architecture point of view rather than design...

http://www.marketingprofs.com

 

November 1, 2006

From CBC.ca:

"Internet Spending Reaches $7.9 Billion"

Canadians went on an internet shopping spree in 2005; nearly seven million adults bought something online...

http://www.cbc.ca

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