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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

May 2007

For the Archives Index, please click here

 

About Advertising

and Promotion

 

May 25, 2007

From MarketingProfs.com:

"How Online and Offline Marketing Have Fused into a Single Dialog"

Continuously improve your advertisements and marketing messages by measuring how successful each variation is at attracting prospects to your Web site, your stores, and your call centers...

http://www.marketingprofs.com

 

May 24, 2007

From ClickZ.com:

"2006 Online Ad Spending Hits Nearly $17 Billion"

Dollars put towards search ads rose 31 percent the year before to $6.8 billion...

http://www.clickz.com

 

May 16, 2007

From E-Commerce Times:

"The Four Golden Rules of E-Mail Marketing"

E-mail isn't just a way to get your brand in front of people.  It's an opportunity to establish engagement and dialog with customers...

http://www.ecommercetimes.com

 

May 15, 2007

From iMarketing News:

"Timing for Success:  When to Fill Consumers' In-boxes"

A lot depends on who you are trying to reach - consumers or people in the workplace - and the overall purpose of the communication.  Is there a time-sensitive call to action?

http://www.dmnews.com

 

May 15, 2007

From eMarketer:

"Teens and Young Adults Spread the Word"

The Millennial generation is completely comfortable using the Web to spread the word, and marketers need to understand this...

http://www.emarketer.com

 

May 14, 2007

From ClickZ.com:

"Harnessing E-mail's Strengths"

Three elements to include in your next campaign...

http://www.clickz.com

 

May 8, 2007

From eMarketer:

"Uncut E-mail Lists Can Hurt"

Marketers who use advanced e-mail tactics such as dynamic content, A/B offer testing and segmentation by user details have higher click-through rates than those who do not...

http://www.emarketer.com

 

May 7, 2007

From ClickZ.com:

"Designing the E-mail Template"

Pay special attention to the top portion of the message, which appears in the recipient's preview pane.  This area must engage readers and pull them in...

http://www.clickz.com

 

May 4, 2007

From InternetRetailer.com

"Average Keyword Price Declines 3.3% to $1.46"

The recent trend in keyword prices over the past three quarters has been largely stable...

http://www.internetretailer.com

 

May 2, 2007

From iMarketing News:

"Make E-Mail Testing a Line Item in Your Marketing Budget"

The classic A/B split still makes sense.  But factorial design, in which two or more variables - price and subject line, for example - can be measured in the same test, produces more information and is ideally suited to e-mail testing...

http://www.dmnews.com

 

May 1, 2007

From The Globe and Mail:

"Internet Advertising in Canada Surpasses the $1-Billion Mark"

Online advertising spending up 80 per cent from 2005...

http://www.reportonbusiness.com

 

About Customer

Service

 

May 29, 2007

From DM News:

"Solving the Multichannel Customer Puzzle"

How can companies offer the high-touch level of service afforded by the telephone without flooding their call centers with inquiries that can be better handled by self-service tools?

http://www.dmnews.com

 

May 28, 2007

From MarketingVOX:

"Online Shoppers' Loyalty Behavior Is Complex"

Consumers want to feel they are getting the best value when buying online, including price, service and product mix...

http://www.marketingvox.com

 

May 28, 2007

From iMarketing News:

"3 Reasons for Smart Retailers to Use Multichannel Tactics"

To get that purchase you've got to keep prices competitive; be there when the customer comes looking; reach out in innovative ways; be consistent across all channels to minimize confusion...

http://www.dmnews.com

 

May 24, 2007

From iMarketing News:

"Searcher vs. Browser:

Know Your User's Intent"

The behavior of a searcher reveals what the user is interested in and looking for, while the behavior of a browser reveals what their general interests are...

http://www.dmnews.com

 

May 16, 2007

From eMarketer:

"Where Are All the Online Shoppers Going?"

Multi-channel retailers who effectively build bridges between their stores and Web sites stand to be the big winners in the research-online/buy-in-store era...

http://www.emarketer.com

 

May 16, 2007

From ClickZ.com:

"Behavioral Targeting:  Partner With Consumers"

Listen to your customers, learn from them, and apply that learning to your marketing approach...

http://www.clickz.com

 

May 15, 2007

From The Seattle Times:

"E-tailers Expand Beyond Cyberspace, Open Storefronts"

For most online retailers, the reason to step out of cyberspace boils down to a few longstanding retail customs:  observing and talking to shoppers, testing products and reaching new customers...

http://seattletimes.nwsource.com

 

May 10, 2007

From InternetRetailer.com:

"Retailers Missing Opportunities to Boost Sales through Shopping Carts"

45% of online retailers fail to present shipping policies in their shopping carts, undermining the critical role that information has on consumers' purchasing behavior...

http://www.internetretailer.com

 

May 9, 2007

From ClickZ.com:

"Marketing to the Long Tail"

Outside the mainstream, there's a large, diverse, and potentially underserved market.  Social networking is rapidly expanding that diverse market and chipping away at the mass.  Use your online resources to serve those customers...

http://www.clickz.com

 

May 8, 2007

From iMarketing News:

"Information, Answers Critical for Conversion, Loyalty Rates"

The lack of access to information is one reason for shopping-cart abandonment, with 44 percent of respondents saying that they have abandoned a virtual shopping cart because they could not get a question answered during the online purchase process...

http://www.dmnews.com

 

May 3, 2007

From eMarketer:

"Legion of Influencers Use E-Mail"

Highly connected people use e-mail far more often than the phone to stay in touch...

http://www.emarketer.com

 

May 2, 2007

From ClickZ.com:

"Is Behavioral Targeting Held to a Higher Online Standard?"

Consumer exposure to behaviorally targeted ads should be tempered by advertisers who understand the line between customer and prospect - and which side of the line they're on...

http://www.clickz.com

About Webstore

Management

 

May 31, 2007

From InternetRetailer.com:

"Conventional Web Site Metrics Not Enough"

To be successful, an e-commerce site must understand the intentions of its customers...

http://www.internetretailer.com

 

May 31, 2007

From MarketingVOX:

"Email Deliverability Still a Challenge, but Content Not Main Culprit"

Caution against heavy use of images, which can increase spam scores up to a full point and render poorly in email clients with image blocking enabled...

http://www.marketingvox.com

 

May 30, 2007

From MarketingProfs.com:

"Charting the Waters of the Blogosphere"

Keep in mind that business blogs are not a new form of company advertising but a means of reaching your most important audiences - employees, partners, and customers...

http://www.marketingprofs.com

 

May 30, 2007

From ClickZ.com:

"What Are Your Competitors Up To?"

Online you can leave a digital trail of crumbs for your competitors' programs and see what they follow...

http://www.clickz.com

 

May 28, 2007

From MarketingProfs.com:

"How to Innovate Your Online Venture"

An online venture must innovate at the whole-offering level...

http://www.marketingprofs.com

 

May 25, 2007

From InternetRetailer.com:

"Analytics a Gateway to Improving Conversion"

Use analytics to benchmark key performance indicators, such as ratio of new to returning visitors or average duration of visit, which affect the different stages of the customer lifecycle...

http://www.internetretailer.com

 

May 25, 2007

From ClickZ.com:

"When Personas Fail"

If your personas were created with specific tasks and goals in mind or if they're simply demographic sketches to plan marketing messages, their usefulness is limited to those purposes...

http://www.clickz.com

 

May 25, 2007

From E-Commerce Times:

"Solo Hunters, Social Gatherers and the Online Marketplace"

Online vendors of goods and services that ignore the social dimension, as exemplified by the social gatherer archetype, are ignoring a potentially large revenue component...

http://www.ecommercetimes.com

 

May 23, 2007

From MarketingProfs.com:

"The Five Most Important Words on Your Web Site"

Some words really can make a difference on your site.  They are not powerful in isolation but, in the right context, can make an important difference...

http://www.marketingprofs.com

 

May 23, 2007

From ClickZ.com:

"How Web 2.0 Affects SEO Strategy"

Interactive elements such as AJAX, widgets, Flash, podcasts, and video are inherently inhospitable to search engine spiders, rendering them dazed and confused...

http://www.clickz.com

 

May 22, 2007

From InternetRetailer.com:

"Survey Shows What Keeps Shoppers Loyal to Merchants"

Men are less loyal to merchants and women are more likely to register at a merchant site or be influenced by promotional e-mail...

http://www.internetretailer.com

 

May 18, 2007

From InternetRetailer.com:

"Independence Is Key to Success in Social Shopping Sites"

Having a site independent of retailers on which online shoppers can network and chat has the potential to outshine retailer site-based consumer product reviews...

http://www.internetretailer.com

 

May 18, 2007

From ClickZ.com:

"How to Embrace Multichannel Behavior"

A lot of the concern around the multichannel user experience is simply that companies haven't figured out how to capture the data.  Once the data is captured, it's a matter of creating business rules to understand credit channels appropriately...

http://www.clickz.com

 

May 18, 2007

From eMarketer:

"Shopping Means Buying for Women Online"

Female online shoppers spent an average of 1.2 hours per week on the activity, and over half of the time devoted to shopping for non-grocery items in a typical week was online...

http://www.emarketer.com

 

May 17, 2007

From InternetRetailer.com:

"Q1 Online Sales Grow 18.4% from Year Earlier"

Online now represents about 6% of all retail sales...

http://www.internetretailer.com

 

May 14, 2007

From CNET:

"Online Retail Has Years to Grow"

Slicker Web sites, with better use of imaging that lets consumers see up-close views of fabric and detailing, helped propel a 61 percent rise in apparel, accessories and footwear sales in 2006 to $18.3 billion, making it the No. 1 online retail category...

http://news.com.com

 

May 14, 2007

From eMarketer:

"Children Shop Online"

Kids say many of their online activities were chores, either because their parents don't have time or are clueless about the Internet...

http://www.emarketer.com

 

May 11, 2007

From eMarketer:

"More Shop Online Before Buying Offline"

Cross-channel sales will grow 17% per year over the next five years and will account for 38% of total retail sales...

http://www.emarketer.com

 

May 10, 2007

From eMarketer:

"Mother's Day and Retail E-Commerce"

One-fifth of consumers surveyed expect to shop for Mom online this year...

http://www.emarketer.com

 

May 10, 2007

From ClickZ.com:

"The Art and Science of Local Search Databases"

Local search depends on a database that is wholly controlled by the search engine, Internet yellow pages, or local directory....

http://www.clickz.com

 

May 9, 2007

From Adweek:

"Cyber Presence Key to Sales"

Consumers expect every brand or service to present itself in some kind of online environment...

http://www.adweek.com

 

May 9, 2007

From DM News:

"Strategy, Not Tactics, Wins the Search War"

Four strategic principles...

http://www.dmnews.com

 

May 8, 2007

From InternetRetailer.com:

"Socialize First, Shop Second"

Social shopping sites are having a significant impact on how people shop, and e-retailers should take them seriously...

http://www.internetretailer.com

 

May 8, 2007

From ClickZ.com:

"Consider The Little Things"

Some of the most active blogs and forums relevant to your brand and products may be run as a hobby by a single or group of passionate consumers.  While these sites may accommodate advertising, consider something different...

http://www.clickz.com

 

May 3, 2007

From ClickZ.com:

"No Cents"

What are you waiting for before you migrate your print catalogs into a digital format?

http://www.clickz.com

 

May 2, 2007

From InternetRetailer.com:

"Web Presence Up Among Small and Mid-sized Businesses"

Today 60% of small and mid-sized business operate a website.  36% conduct e-commerce, including 52% of businesses in the retail industry...

http://www.internetretailer.com

 

May 1, 2007

From InternetRetailer.com:

"Internet-Wide Searches on the Small Screen"

Users prefer to search via major search engines rather than through search options offered on mobile telecommunications carriers' platforms...

http://www.internetretailer.com

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