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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

June 2008

For the Archives Index, please click here

 

About Advertising

and Promotion

 

June 23, 2008

From ClickZ.com:

"Ask People Out on Dates in

E-mail on Wednesdays"

There's no longer a best day to send e-mail.  The best day varies greatly, depending on these five elements...

http://www.clickz.com

 

June 18, 2008

From MarketingProfs.com:

"Four Ways to Grow Your Email File Organically"

Push consumers to join your email marketing efforts via all marketing collateral: catalog, brochure, retail in-store signage and receipts, packaging inserts, special-event signage, and giveaway bag inserts...

http://www.marketingprofs.com

 

June 18, 2008

From ClickZ.com:

"Get the And Out!"

Remember, today's customer-driven e-mail climate means sending subscribers what they want, not what you want to foist on them.  Deception or forced acceptance gets you nowhere...

http://www.clickz.com

 

June 17, 2008

From iMarketing News:

"E-mail:  A Powerful Brand Builder"

The key to a strong e-mail marketing program is to make sure the brand message is consistent...

http://www.dmnews.com

 

June 16, 2008

From iMarketing News:

"The E-mail Imperative in a Down Market:

Don't Sell, Engage"

Avoid the hard sell and focus instead on engaging the customer in a dialogue that reveals needs and wants and gives sales the opportunity to advance the conversation.  Put yourself in the customer's shoes, understand their decision-making process and tailor your outreach and communications to that cycle...

http://www.dmnews.com

 

June 14, 2008

From MarketingVOX:

"Visits to Coupon Websites Up 56% from 2007"

Among the top 250 search terms driving traffic to the coupon websites, 60 percent of the search queries include a specific retailer brand or branded product...

http://www.marketingvox.com

 

June 12, 2008

From MarketingVOX:

"Marketers Slow to Respond to Problem of Blocked Email Images"

57 percent of retail email marketers send largely image-based emails, even though they have higher spam scores, are more likely to be blocked by spam filters, and have lower open and response rates...

http://www.marketingvox.com

 

June 11, 2008

From MarketingProfs.com:

"Simplicity Is the Nature of Great Emails"

Before you design your next promotion, ask yourself three questions...

http://www.marketingprofs.com

 

June 11, 2008

From ClickZ.com:

"Five Questions to Ask During Your Mid-Year E-mail Review"

How can you increase the average purchase amount and the number of purchases?

http://www.clickz.com

 

June 10, 2008

From iMarketing News:

"What's Up with Widgets"

Marketers are looking to build an interactive experience online, but display ads have a dismally low interaction rate.  Widgets show about four times better click-through rates because of the content...

http://www.dmnews.com

 

June 10, 2008

From DM News:

"Images Not Always Rendering in Consumer Inboxes"

Things that marketers can do to make their e-mails readable when images are blocked - using alt tags, designing e-mails with as much HTML text as possible, and using a preheader text could work...

http://www.dmnews.com

 

June 9, 2008

From ClickZ.com:

"What's New in E-mail Best Practices"

If your e-mail programs don't align with your search and online strategies, you're missing valuable opportunities to triple or even quadruple the results you get using e-mail as a standalone channel...

http://www.clickz.com

 

June 5, 2008

From eMarketer:

"Consumers Want Your E-Mail"

Consumers may talk to each other by text and social networks, but they do not necessarily want marketers to use those channels...

 

June 4, 2008

From iMarketing News:

"Viral Marketing - Optimize Your Marketing Mix"

Viral marketing succeeds when you have a topic that motivates customers to talk and you help them share that conversation...

http://www.dmnews.com

 

June 2, 2008

From ClickZ.com:

"Really Simple E-mail Segmentation"

Identify new members of your list.  These people are special; they have just agreed to enter into a relationship with you.  You have a honeymoon period in which you can build on this new relationship...

http://www.clickz.com

 

About Customer

Service

 

June 26, 2008

From MarketingProfs.com:

"Fighting the Good Fight:

Lifecycle Emails"

Individually address stages in your prospect's or customer's experiences, reducing the blanket, broadcast sales techniques of old-school marketers...

http://www.marketingprofs.com

 

June 26, 2008

From MarketingVOX:

"What Online Consumers Want:

A Personalized Experience"

Consumers value the convenience, time savings and ease they get from a more relevant interaction with a merchant...

http://www.marketingvox.com

 

June 24, 2008

From E-Commerce Times:

"Humanizing the Online Customer Experience"

The Internet has become the curtain behind which companies hide, telling themselves that by giving the customer the tools for self-help, they have, in fact, communicated with their customers and given them what they need...

http://www.ecommercetimes.com

 

June 20, 2008

From ClickZ.com:

"The Interactive Marketer 2.0"

Take more time planning experiences for how people gather information and make decisions.  Don't take your content lightly or your customer will click the back button...

http://www.clickz.com

 

June 19, 2008

From ClickZ.com:

"Online Marketing:  Wedding Bells Meet Commerce"

The savvy e-marketer knows how to how to get noticed by providing useful and attractive content, easy-to-use tools, and efficient communications channels...

http://www.clickz.com

 

June 17, 2008

From InternetRetailer.com:

"Online Consumers Expect Personalized Product Recommendations"

77% of consumers report that they have made additional purchases when online retailers made personalized product recommendations...

http://www.internetretailer.com

 

June 13, 2008

From The Globe and Mail:

"Online Retailer Mistakes"

Top 10 reasons why shopping carts are abandoned, according to shoppers...

http://www.theglobeandmail.com

 

June 11, 2008

From Pew Internet & American Life Project:

"Online Americans Use Different Search and Purchase Strategies for Different Goods"

Online information is generally modest in its impact on decisions, but looms larger when a purchase requires a big commitment...

http://www.pewinternet.org

 

June 11, 2008

From iMarketing News:

"Improve Customers' Online Experience and See Greater Conversions"

Clumsy site navigation, slow page loads, unclear messaging and a design that is not engaging can all turn users off...

http://www.dmnews.com

 

June 3, 2008

From eMarketer:

"Seniors Underserved by Online Merchants"

Sites geared to seniors should employ adjustable fonts and dark-colored text against a light background...

http://www.emarketer.com

 

June 2, 2008

From InternetRetailer.com:

"Quick Fixes to Prepare for the Holiday Shopping Season"

Offering gift finders that recommend gifts, such as for members of a family...

http://www.internetretailer.com

 

About Webstore

Management

 

June 30, 2008

From ClickZ.com:

"What's a Brilliant Idea in Search?"

Eight search ideas to get to work for your business...

http://www.clickz.com

 

June 27, 2008

From Marketing Charts:

"Multi-Channel Consumers Not Necessarily Most Loyal or Profitable"

Multi-channel retailing is growing at a rate of approximately 30% a year in transaction value, and the way customers use these channels is rapidly expanding...

http://www.marketingcharts.com

 

June 25, 2008

From InternetRetailer.com:

"Retailers Are Getting Chatty with Customers"

Retailers are engaging customers within the context of online interactions, monitoring customer sessions for signs of a need for help...

http://www.internetretailer.com

 

June 25, 2008

From eMarketer:

"Online Buying Diversifies, but Concerns Remain"

Worries about sharing credit card numbers and personal information on the Internet start outweighing the benefits of locating hard-to-find items and convenience for online consumers ages 50 and over...

http://www.emarketer.com

 

June 24, 2008

From ClickZ.com:

"Analytics Basics:  Getting the Right Numbers Right"

Be wary of the potential impact that changes to your site or tracking environment will have on your data and plan accordingly.  Take time to reconcile your data on a regular basis to see if there are any divergent trends...

http://www.clickz.com

 

June 23, 2008

From iMarketing News:

"Comments Are Welcome"

Reviews and ratings are especially important for brands in transition from bricks-and-mortar - where products can be touched and tried out prior to purchase - to the Web...

http://www.dmnews.com

 

June 23, 2008

From E-Commerce Times:

"Personalization:  Telling E-Tail Customers What They Really Want"

E-tailers are taking a new look at personalization these days as they hunt for more ways to cross-sell, upsell and encourage repeat business...

http://www.ecommercetimes.com

 

June 20, 2008

From InternetRetailer.com:

"Customer Reviews Emerging as E-mail Marketing Tool"

People like to hear stories from other consumers who have used a product, and that is where reviews come into play, information from real people instead of a marketer who is trained to like a product...

http://www.internetretailer.com

 

June 19, 2008

From E-Commerce Times:

"Behavioral Targeting vs. Consumer Privacy"

The wild-card nature of behavioral targeting could revolutionize how marketers interact with their target audience in an online world...

http://www.ecommercetimes.com

 

June 18, 2008

From ClickZ.com:

"Link Building Starts at Home"

Successful link building is all about increasing the number of high-quality, topically pertinent inbound links to a Web page in order to raise its visibility in search engine results for specific keywords and phrases...

http://www.clickz.com

 

June 17, 2008

From ClickZ.com:

"Web Analytics:  Asking the Five Ws"

Avoid delivering just data and long reports.  Take it to the next level by focusing on delivering analysis, insight, and recommendations...

http://www.clickz.com

 

June 16, 2008

From E-Commerce Times:

"Make Your Web Site Work for You"

Your Web site isn't "about" your company, it's an extension of your company.  If it's unprofessional, you're unprofessional.  If it's cluttered, you're cluttered.  If it's hard to work with, you're hard to work with...

http://www.ecommercetimes.com

 

June 16, 2008

From MarketingProfs.com:

"Multivariate Testing:  Defining Your Success Goals"

If your goal is to make money, you'll want to track those pages and areas of the site that users click on in the conversion funnel, such as the Buy Now button and resulting Thank You pages...

http://www.marketingprofs.com

 

June 13, 2008

From InternetRetailer.com:

"Chain Stores Ignore Online Retailing At Their Own Peril"

With their deep pockets, recognized brands and deep supply chains, retail chains have the ability to generate significantly more sales in the business-to-consumer e-commerce market...

http://www.internetretailer.com

 

June 13, 2008

E-Commerce Times:

"Is Social Marketing Your Online Store's Top Friend?"

When entering the social networking world, be honest, be personal, be a friend.  In return, your new friends may become your lifelong customers...

http://www.ecommercetimes.com

 

June 13, 2008

From ClickZ.com:

"Good Enough Triumphs Over Perfection"

If your content isn't immediately online because you're waiting for perfection, get over yourself.  Your content is probably needed now.  Don't let perfection lose you the opportunity to satisfy immediate needs...

http://www.clickz.com

 

June 12, 2008

From eMarketer:

"Multi-Channel Shopping Changing Retail"

In 2008, Web-influenced store sales will reach $625.2 billion...

http://www.emarketer.com

 

June 9, 2008

From InternetRetailer.com:

"Multi-Channel Shoppers Spend More, But Are Less Loyal"

Consumers who use multiple channels to make purchases spend nearly twice as much as those who use a single channel - but as savvier-than-average shoppers, they're astute about pricing and so may not be the most loyal...

http://www.internetretailer.com

 

June 6, 2008

From MarketingVOX:

"Boomers More Traditional Online - Not into Blogs, Social Networking"

Boomers participate in viral or word-of-mouth marketing as much as or more than younger age groups. 93 percent of boomer are very or somewhat likely to share product information or news with friends...

http://www.marketingvox.com

 

June 4, 2008

From ClickZ.com:

"Putting the Shopper in the Targeting Bulls-Eye"

Applying retail communications online means targeting the mindsets of shoppers with relevant messaging in the moments right before purchase...

http://www.clickz.com

 

June 3, 2008

From InternetRetailer.com:

"Small Businesses Don't Think Down Economy Will Impact Web Sales"

When it comes to investing in their web sites and Internet marketing strategies over the next year, 53% of small businesses will put money into site design, 43% will invest in search engine optimization, and 41% will dedicate resources toward e-mail marketing...

http://www.internetretailer.com

 

June 3, 2008

From iMarketing News:

"Using Searchandising to Satisfy and Keep Customers"

By melding search data with merchandising techniques, retailers can deliver search results that are most likely to lead to sales and use customers' search activity as a way to merchandise specific products...

http://www.dmnews.com

 

June 2, 2008

From InternetRetailer.com:

"Shoppers Check Out to See Shipping Fees"

Many consumers only proceed to checkout because they want to gather information not previously provided, for instance about shipping costs, delivery date and total order price...

http://www.internetretailer.com

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