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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

June 2007

For the Archives Index, please click here

 

About Advertising

and Promotion

 

June 28, 2007

From eMarketer:

"Multiple Online Ad Placements Impress"

Nine in 10 consumers who converted were reached by placements other than the last ad seen...

http://www.emarketer.com

 

June 25, 2007

From Marketing Charts:

"Email Marketing Campaigns Need Better Landing Pages"

The confusion of arriving at a web page that doesn't match the look and tone of the email can lead visitors to abandon the site...

http://www.marketingcharts.com

 

June 25, 2007

From ClickZ.com:

"Choose the Right Time to Send E-mail"

Four tips on choosing the right time to e-mail...

http://www.clickz.com

 

June 21, 2007

From ClickZ.com:

"Marketing to Kids Isn't Child's Play"

Kudos to the dedicated companies that are striving to make advertising work for kids, parents, and marketers alike...

http://www.clickz.com

 

June 20, 2007

From DM News:

"Search Engine Marketing Continues to Grow"

Marketing budgets allocated to search have increased 750 percent since 2002...

http://www.dmnews.com

 

June 19, 2007

From MarketingProfs.com:

"How (and Why) to Centralize Your Email Marketing"

The goal of centralization is to free marketers to focus on campaign strategy...
http://www.marketingprofs.com

 

June 15, 2007

From E-Commerce News:

"Online Ads and the SMB"

Whether it is targeted advertisements placed on a Web site, e-newsletters delivered directly to consumers or search engine ads, SMBs can benefit from adopting a do-it-yourself attitude to get their business and its accompanying Web site noticed...

http://www.ecommercetimes.com

 

June 14, 2007

From DM News:

"A New Approach to E-mail Marketing to Get Your Message Read"

The sponsored e-mail alert has a number of advantages over other forms of e-mail marketing...

http://www.dmnews.com

 

June 8, 2007

From ClickZ.com:

"The Midyear Marketing Checkup"

Consider adding new ways to reach customers.  Test direct mail communications for customers who've unsubscribed or stopped purchasing.  Add package inserts to extend your marketing.  Send post-purchase confirmations to enhance sales...

http://www.clickz.com

 

June 7, 2007

From ClickZ.com:

"Does Your E-mail Pass the Mind Filter?"

Three problem areas:  the sender line, the subject line, and the preview pane...

http://www.clickz.com

 

June 7, 2007

From MarketingProfs.com:

"Make the Business Case for Email:  Three Ways to Talk Your Boss's Language"

The boss wants to know how email marketing is moving the company forward.  Did it generate more revenue, increase brand awareness by 20 points, or get 10% more prospects to sign up for demos?

http://www.marketingprofs.com

 

June 6, 2007

From DM News:

"The Eight R's of E-Mail Marketing Success"

Convey your message with text and don't depend solely on large, pretty images that many recipients won't actually see...

http://www.dmnews.com

 

June 5, 2007

From InternetRetailer.com:

"Too Much E-Mail Marketing Can Hurt"

Too many marketers use e-mail as a broadcast medium, and overlook narrower, customized, more effective uses of e-mail messages...

http://www.internetretailer.com

 

About Customer

Service

 

June 29, 2007

From E-Commerce Times:

"Web Site Content Extras:

Beyond Bells and Whistles"

Build site functionality that fosters vendor-customer communication as well as customer-customer communication...

http://www.ecommercetimes.com

 

June 29, 2007

From MarketingProfs.com:

"The True Value of a Resource Library for Your Web Site"

A site with a resource library can help a salesperson save valuable time.  With quality articles freely available on the site, the salesperson will no longer need to take the time to explain the basics to a prospect - the site will have already taken care of that...

http://www.marketingprofs.com

 

June 26, 2007

From InternetRetailer.com:

"Cross-Sell Offers Don't Make Consumers Cross"

82% of consumers would like to get cross-sell offers via e-mail...

http://www.internetretailer.com

 

June 18, 2007

From iMarketing News:

"Obsession, When It Comes to the Customer Experience, Can Be a Good Thing"

Once a seller drives a customer to the Web, can the customer complete an order quickly, or is he trapped in a mire of popups, promotions and cross-selling to the point that he will never go there again?

http://www.dmnews.com

 

June 14, 2007

From Marketing Charts:

"Online Product Info Sends Shoppers to Stores, not Just Websites"

When consumers see enhanced product information from manufacturers on retail websites their conversions increase by more than 80%...

http://www.marketingcharts.com

 

June 11, 2007

From InternetRetailer.com:

"Keyword Search, Store Locator Top Tools for Buying Decisions"

Basic tools are essential to providing a positive online shopping experience...

http://www.internetretailer.com

 

June 8, 2007

From InternetRetailer.com:

"Give the Lady What She Wants"

The key elements of a thorough and successful web retailer customer service plan...

http://www.internetretailer.com

 

June 7, 2007

From DM News:

"The Customer Is Always Right"

Every detail from content to site design can be orchestrated toward enhancing the site to directly address customer requirements and preferences while improving key business performance objectives...

http://www.dmnews.com

 

June 6, 2007

From Adweek:

"Web Shoppers Crave Social Experience"

Four characteristics that appeal to social shoppers:  an extremely simple buying process; a seamless blending of shopping and non-shopping activities; free-form information not controlled by one vendor; and information and links to other vendor locations...

http://www.adweek.com

 

June 1, 2007

From Internet News:

"Web Retail All About Customer Experience"

Online retailers tend to do better by investing in improving customers' online experience than by dropping their prices...

http://www.internetnews.com

 

June 1, 2007

From ClickZ.com:

"Decentralized Commerce"

Rather than bringing more people to your site, the goal is to allow customers to buy merchandise from your store wherever they are...

http://www.clickz.com

About Webstore

Management

 

June 28, 2007

From InternetRetailer.com:

"Not Every Last-Minute Holiday Order Is From Santa Claus"

In preparation for the upcoming holiday season, online retailers can benefit from recognizing some current fraud trends...

http://www.internetretailer.com

 

June 28, 2007

From iMarketing News:

"Use Purchase Behavior to Create Relevant and Personalized E-Mail"

The days of the batch-and-blast e-mail are over...

http://www.dmnews.com

 

June 27, 2007

From eMarketer:

"Web Wins for Women Shopping Online"

Although women consider the Internet a prime source for product information, they use slightly fewer Web sites on average in their research than men...

http://www.emarketer.com

 

June 27, 2007

From MarketingProfs.com:

"The Top 5 Best (and Top 5 Worst) Things About Landing Pages"

A landing experience should look and feel and behave so as to signal two important things:  you care about the impressions of the respondent who just clicked, and she can be assured that you take pride in everything your organization does...

http://www.marketingprofs.com

 

June 25, 2007

From InternetRetailer.com:

"Site Search Testing Pays Off For E-commerce Sites"

Typical tests include how many search results are presented, and whether there are images with all or some of the results...

http://www.internetretailer.com

 

June 22, 2007

From iMarketing News:

"E-mail Tune-up Projects for Summer"

Is your e-mail sign up prominent on your Web site? Over time, changes to your site can result in this vital feature getting buried....

http://www.dmnews.com

 

June 22, 2007

From ClickZ.com:

"End Searcher Optimization:

The New SEO"

It's telling when search engine results answer more questions and give a superior visitor experience than the majority of so-called optimized pages...

http://www.clickz.com

 

June 22, 2007

From E-Commerce Times:

"The Lonely E-Shopping Cart"

Understanding the why of shopping cart abandonment enables retailers to address would-be customer concerns such as order complexity, site instability or Web site navigation issues...

http://www.ecommercetimes.com

 

June 22, 2007

From InternetRetailer.com:

"Just Ahead, It's (Already) Beginning to Look a Lot Like Christmas"

To fully capitalize on the lengthy holiday buying season, advertisers should look to leverage marketing tactics for each stage of the consumer purchase cycle - online video to build awareness, search marketing to drive traffic, and behavioral targeting and late-season incentives to close conversions...

http://www.internetretailer.com

 

June 20, 2007

From ClickZ.com:

"For Your Reviews"

User-generated ratings and reviews are the second most important site feature behind internal search functions...

http://www.clickz.com

 

June 19, 2007

From eWeek.com:

"The Hidden E-Commerce Sales"

It can matter a great deal which channel the purchase is coming from, if for no other reason than to guarantee that all channels have the resources (people and tools) to deal with the volume of customers that will use them...

http://www.eweek.com

 

June 15, 2007

From eWeek.com:

"Who Will Be Brave Enough to Become a True Merged Channel Retailer?"

A merged channel strategy is going to prove to be the most effective over time in attracting and retaining customers and, on the back end, letting management make the best decisions about resources...

http://www.eweek.com

 

June 15, 2007

From InternetRetailer.com:

"How Following the Crowd Can Improve Web Site Design"

You're only going to confuse your customers if you deviate from Internet conventions...

http://www.internetretailer.com

 

June 14, 2007

From Internet News:

"Get Found:  Be The Purple Cow"

The Web is bad at yelling at strangers but great at talking to people who are listening...

http://www.internetnews.com

 

June 13, 2007

From E-Commerce Times:

"Optimizing Your Online Investment"

Companies must view their Web site as the ultimate sales tool whether it is to promote a product or service, sell a product or service, or solidify a consumer's choice...

http://www.ecommercetimes.com

 

June 11, 2007

From E-Commerce Times:

"The Long Tail of E-Commerce"

Merchants armed with an intimate knowledge of their site's invisible crowd can use their collective wisdom to create dynamic recommendations on every page known to convert visitors who have come in through the same query...

http://www.ecommercetimes.com

 

June 8, 2007

From CNET:

"Shoppers Will Pay For Privacy"

Once privacy information is made more salient, some consumers are willing to pay a premium to purchase from more privacy protective websites...

http://news.com.com

 

June 7, 2007

From InformationWeek:

"Retail Web Sites Get 25% Of Their Traffic From Search Engines"

Ninety-one percent of shoppers say that it is very important or important that they be able to find complete product information online...

http://www.informationweek.com

 

June 6, 2007

From E-Commerce Times:

"Why Not Web Analytics?"

For each of the customer lifecycle stages, Web analytics plays a strategic role in measuring success and alerting companies to vulnerabilities within their online environments...

http://www.ecommercetimes.com

 

June 6, 2007

From ClickZ.com:

"Online Retailers Must Adapt to Earn Customer Satisfaction"

Customer satisfaction with online retailers drives not only loyalty, but positive word of mouth...

http://www.clickz.com

 

June 5, 2007

From eMarketer:

"Eateries Market with Web Sites and E-Mail"

Nearly nine in ten US restaurants now have Web sites, and a majority of restaurants see their sites as primary marketing tools...

http://www.emarketer.com

 

June 4, 2007

From ClickZ.com:

"SEO Myths and Misconceptions"

Remember the three fundamental principles of search engine optimization...

http://www.clickz.com

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