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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

January 2007

For the Archives Index, please click here

 

About Advertising

and Promotion

 

January 31, 2007

From ClickZ.com:

"Find the Opportunity Lurking in E-Mail Challenges"

If you fill the top of your message with nonessential information, you do nothing to support the subject line or demonstrate to the reader that your message carries enough value to justify opening...

http://www.clickz.com

 

January 30, 2007

From ClickZ.com:

"Online to Hit 20 Percent of Total '07 Ad Spending"

Cost-per-action ad spending is expected to increase by 8 percent...

http://www.clickz.com

 

January 30, 2007

From DM News:

"5 Ways to Waste Money with PPC Advertising"

Effective pay-per-click ads take clickers to a tightly focused landing page developed and matched specifically to the subject of the search.  The page has minimal distractions, a strong call to action and a thought-out process for moving the searcher to the next step...

http://www.dmnews.com

 

January 26, 2007

From InternetRetailer.com:

"How E-Coupon Users Compare with Offline Coupon Clippers"

Brand marketers must treat e-coupons as part of customer conversations, rather than as transaction drivers...

http://www.internetretailer.com

 

January 25, 2007

From iMarketing News:

"Consumers Know Inbox, So Should Marketers"

Marketers need to think of e-mail in terms of campaigns and storytelling, and focus efforts on making e-mails relevant to the customer...

http://www.dmnews.com

 

January 22, 2007

From eMarketer:

"How Online Retailers Miss Some Revenues"

Savvy marketers recognize the power of transactional e-mails to enhance customer relationships, solidify branding and cross-sell and up-sell additional products...

http://www.emarketer.com

 

January 17, 2007

From MarketingProfs.com:

"Online Marketing on a Shoestring Budget"

With the advent of quick online surveys, both the ease of implementing surveys and the response rates have improved dramatically...

http://www.marketingprofs.com

 

January 15, 2007

From eMarketer:

"Bigger Sites May Not Be Better for Online Advertisers"

By advertising on smaller Websites, companies can reach highly engaged consumers with a message that relates to a subject that is important to them...

http://www.emarketer.com

 

January 11, 2007

From ClickZ.com:

"Seven Audacious E-Mail Goals"

It's time smart marketers woke up to the fact they're losing customers to their lack of discipline about leveraging the data they have about us...

http://www.clickz.com

 

January 8, 2007

From ClickZ.com:

"Retailers Light the E-Mail Way"

Because of the critical nature of retail e-mails, a good program is a cornerstone of future marketing efforts...

http://www.clickz.com

 

January 3, 2007

From ClickZ.com:

"Resolve to Produce Great Content"

The more relevant the content is to users, the more likely the search engines will prominently serve up your great content in their results...

http://www.clickz.com

About Customer

Service

 

January 31, 2007

From InternetRetailer.com:

"Shoppers Less Likely to Shop Stores After Bad Online Experience"

59% of online shoppers surveyed said a frustrating online shopping experience negatively impacts their overall opinion of the retailer or brand...

http://www.internetretailer.com

 

January 26, 2007

From ClickZ.com:

"Horizontal Browsing"

If links to other products outweigh the information about the current product, the page is no longer an effective sales tool...

http://www.clickz.com

 

January 19, 2007

From InternetRetailer.com:

"Offline Sales Influenced by Online Research to Hit $1 Trillion"

The key for retailers is to create clear, simple and convenient links to offline channels that persuade shoppers to stay with them as they cross channels...

http://www.internetretailer.com

 

January 18, 2007

From InternetRetailer.com:

"Negativity About Negative Customer Reviews May Be Unfounded"

81% of the most active web shoppers - consumers who reported spending $500 or more during a three-month period - use product reviews when shopping...

http://www.internetretailer.com

 

January 17, 2007

From ClickZ.com:

"Monitor Feedback to Boost Deliverability"

Four prime points in your relationship with customers at which you're likely to get the most valuable feedback...

http://www.clickz.com

 

January 16, 2007

From MarketingProfs.com:

"Spreading the Brand Message One Community at a Time"

Are you actively listening to what your customers are saying, both to you and to each other, and using this information to deliver the personalized customer experience that drives loyalty and inspires brand advocacy?

http://www.marketingprofs.com

 

January 12, 2007

From ClickZ.com:

"Solving Channibalism:

Embrace It, Then Trace It"

We have to stop fearing our customers and the way they behave.  They'll go online to research and buy in a store.  They'll go in a store for research and buy online.  They'll go to a manufacturer's Web site, then buy either online or at a store...

http://www.clickz.com

 

January 12, 2007

From InternetRetailer.com:

"Customer Product Reviews Can Drive Customer Loyalty"

42% of first-time buyers on sites with customer product reviews cited the review as the primary factor in their decision to make a purchase...

http://www.internetretailer.com

 

January 4, 2007

From InternetRetailer.com:

"Free Shipping a Powerful Conversion Tool This Holiday"

Eventually free shipping will become just another cost of doing business, but for this holiday season it was an effective conversion tool for first-time buyers...

http://www.internetretailer.com

 

January 4, 2007

From ClickZ.com:

"Shopping Cart Abandonment and What to Do About It"

Ten ways to improve the shopping process...

http://www.clickz.com

 

January 3, 2007

From InternetRetailer.com:

"Multi-Channel Shoppers May Spend Big, But They're Not Very Loyal"

Multi-channel shoppers are more price sensitive because they use the online sales channel to conduct more price comparisons, and they have higher expectations for customer service...

http://www.internetretailer.com

 

About Webstore

Management

 

January 29, 2007

From ClickZ.com:

"Short vs. Long-Term SEO"

By placing important keyword phrases above the fold in important HTML tags such as titles, headings, opening paragraphs, and anchor text, both searchers and search engines are able to see the desired information is available and readily accessible...

http://www.clickz.com

 

January 25, 2007

From eMarketer:

"Merchant Beware:  E-Thieves Are Out There"

In 2006, 2.7% of international orders were fraudulent, a rate 2½ times higher than the rate associated with US and Canadian orders..."

http://www.emarketer.com

 

January 24, 2007

From MarketingProfs.com:

"Stop, Thief! How to Protect

Your Site from Copyright Infringement"

Five options for dealing with an infringer...

http://www.marketingprofs.com

 

January 23, 2007

From ClickZ.com:

"Customer Loyalty Improves Retention"

Most customer databases are littered with customers who have only transacted once...

http://www.clickz.com

 

January 19, 2007

From ClickZ.com:

"The Value of Online Traffic"

The problem isn't that online traffic costs are increasing, it's that they cost so little to begin with...

http://www.clickz.com

 

January 18, 2007

From eWeek.com:

"Multichannel E-Commerce Inefficiency Can No Longer Be Ignored"

IT spending is needed to rationalize multichannel systems, especially with product information, shipping synchronization, real-time inventory, customer updates and single operational data stores...

http://www.eweek.com

 

January 18, 2007

From ClickZ.com:

"Local Search:  The Relevance Dilemma"

A real market opportunity exists for local sites to better filter, sort, and present search results based on each searcher's presumed or explicitly specified criteria...

http://www.clickz.com

 

January 17, 2007

From ClickZ.com:

"SEO Best Practices:
20 Questions"

Target two- or three-word phrases on a page-by-page basis...

http://www.clickz.com

 

January 11, 2007

From Nielsen//NetRatings:

"Day After Christmas Sees Spike In U.S. Online Retail Traffic"

Shoppers were going online to check out after-Christmas sales, redeem gift cards and spend holiday cash, or to sell or exchange unwanted presents...

http://www.nielsen-netratings.com

 

January 10, 2007

From ClickZ.com:

"Metrics for Non-Transactional Web Sites"

Why do you have a Web site in the first place?  What is its role?  What are the characteristics of visitor behaviour that you consider to be valuable on the Web site?

http://www.clickz.com

 

January 9, 2007

From E-Commerce Times:

"Holiday E-Commerce Recap:  Rising Tide, But Some Leaky Ships"

Online brand preferences are hardening as consumers become more loyal and increasingly accustomed to the design and organization of their preferred sites...

http://www.ecommercetimes.com

 

January 5, 2007

From InternetRetailer.com:

"2006 Ends with a Surge in Online Sales"

In the week leading up to Christmas, with a 45% increase over the corresponding week a year ago, consumers showed their faith in online retailers' ability to deliver the goods in time for Christmas...

http://www.internetretailer.com

 

January 3, 2007

From iMarketing News:

"Online Migration Continues"

Online events remain hot for lead identification, lead qualification for customer acquisition, and cross-selling and upgrading existing customers...

http://www.dmnews.com

 

January 3, 2007

From InternetRetailer.com:

"Planning for Success"

Internet retailers have to move from impulsiveness to structure and organization, and being able to define where the value is coming from...

http://www.internetretailer.com

 

January 2, 2007

From ClickZ.com:

"Web Analytics:

New Year - New Opportunities"

How to surmount the top five Web analytics hurdles...

http://www.clickz.com

 

January 2, 2007

From InternetRetailer.com:

"Online Holiday Spending Jumps 26%"

Online retail consumer spending for the year to date has surpassed the $100 billion mark...

http://www.internetretailer.com

For the Archives Index, please click here

 

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