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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

January 2003

For the Archives Index, please click here

 

About Advertising

and Promotion

 

January 30, 2003

From MarketingProfs.com:

"Showing Stability Through e-Newsletters"

Send your e-newsletter out at regular and "memorable" intervals over a sustained period of time...

http://www.marketingprofs.com

 

January 27, 2003

From MarketingProfs.com:

"Online Newsletters:

Building Trust"

Position yourself as an industry resource focused on the reader, rather than the product or services you sell...

http://www.marketingprofs.com

 

January 22, 2003

From MarketingProfs.com:

"Putting Personality Into Your E-newsletter"

If content is what you say, then personality is how you say it...

http://www.marketingprofs.com

 

January 14, 2003

From clickZ.com:

"Find Brand Loyalty Close to Home"

Consumer loyalties are toward things they know and trust; things that are local and relevant to them...

http://www.clickz.com

 

January 9, 2003

From MarketingProfs.com:

"Six Steps to Successful Newsletter Marketing"

Develop more traffic to the right places on your Web site through this marketing vehicle, with easy-access links...

http://www.marketingprofs.com

 

January 2, 2003

From clickZ.com:

"Auditing Your E-Mail Initiatives:

Five Areas to Examine"

Evaluate your marketing initiatives against your internal goals, external standards, and industry best practices...

http://www.clickz.com

 

About Customer

Service

 

January 23, 2003

From clickZ.com:

"Customer Service:  Admit You Have a Problem"

Most companies talk about listening.   But they talk about it too much to actually hear anything... 

http://www.clickz.com

 

January 21, 2003

From clickZ.com:

"The Art of Asking the Right Questions"

Address the reader directly, by asking a question or making an actionable suggestion...

http://www.clickz.com

 

January 17, 2003

From clickZ.com:

"The Way Customers Want to Buy"

Different personality types ask different questions, require different information to feel comfortable reaching a decision, and even vary widely in the time it takes to make decisions...

http://www.clickz.com

 

January 15, 2003

From MarketingProfs.com:

"Online Newsletters:

Demonstrating Value"

Consistently deliver value to customers by solving their problems, and making their job easier...

http://www.marketingprofs.com

 

January 14, 2003

From eMarketer:

"Personal Information:

The Push-Pull Between Companies & Consumers"

93% of US internet users consider it very important that a shopping website display a statement of how it will use personal information...

http://www.emarketer.com

 

January 10, 2003

From eMarketer:

"Outlook for Online Customer Service"

A website's customer service helps qualify the site's credibility...

http://www.emarketer.com

 

January 6, 2003

From E-Commerce Times:

"Online Consumer Trust Building"

Online shoppers look for the names of "socially entrenched" institutions when deciding whether or not to hand over credit card information...

http://www.ecommercetimes.com

 

About Webstore

Management

 

January 31, 2003

From UCLA:

"UCLA Internet Report:

Year Three"

The UCLA Internet Project continues its year-to-year appraisal of more than 100 major issues, focusing on Internet users vs. non-users, as well as new users compared to very experienced users...

http://ccp.ucla.edu

 

January 29, 2003

From eMarketer:

"Shopping Search Engine Users"

Online shoppers use search engines to compare prices quickly, to compare products and even to compare the reputations of online stores...

http://www.emarketer.com

 

January 29, 2003

From E-Commerce Times:

"A New Starring Role for E-Commerce"

Consumers are more and more expecting Web sites to help them do their retail buying...

http://www.ecommercetimes.com

 

January 28, 2003

From clickZ.com:

"Beyond the Log Files"

Don't make the mistake of asking what information is available, then building from there.  Start with your objective.  Determine what metrics are critical to monitor progress.  Then, figure out what data you need and what tools you'll use...

http://www.clickz.com

 

January 24, 2003

From Internet News:

"Small Business Holiday Sales Surge"

Traffic on the 5,000 sites surveyed was up an average of 43 percent...

http://www.internetnews.com

 

January 23, 2003

From McKinsey:

"Getting Prices Right on the Web"

Far from being a price destroyer, the Internet can bring new detail to pricing strategy, creating enormous value...

http://www.mckinseyquarterly.com

 

January 20, 2003

From Internet News:

"Online Spending Forecast:

$14.8B in Q1"

People are consuming more online and are becoming more sophisticated in their use of the Internet, demonstrating how intrinsic the Web is becoming to daily life and how important it is for online businesses to deliver a quality experience...

http://www.internetnews.com

 

January 17, 2003

From The Globe and Mail:

"Free Shipping Delivers Extra On-line Sales"

Free delivery is starting to look like it's becoming a price of doing business on-line...

http://www.globetechnology.com

 

January 17, 2003

From E-Commerce Times:

"Seizing the Online Opportunity"

You've got to lead with content, not bells and whistles...

http://www.ecommercetimes.com

 

January 16, 2003

From clickZ.com:

"Use E-Mail to Optimize Your Brand"

Impact all the key attributes critical to building one's brand, including brand awareness, preference, satisfaction, loyalty, and purchase intent...

http://www.clickz.com

 

January 15, 2003

From clickZ.com:

"Long or Short Copy"

Your visitors' expectations should be the primary driver behind your decisions on copy length...

http://www.clickz.com

 

January 14, 2003

From DM News:

"Changing Channels: Catalogers and E-Commerce"

The influence that prepared shoppers to buy online was not the emerging technology but the catalog industry...

http://www.dmnews.com

 

January 13, 2003

From Internet News:

"Rising Tide Lifts E-Commerce Boats"

31 percent of online retailers saw revenue increases of at least 50 percent this holiday ...

http://www.internetnews.com

 

January 13, 2003

From E-Commerce Times:

"New Respect for the Internet Bubble-Blowers"

An online presence should be viewed as an expense that is part of overall operations, rather than an isolated profit or loss center...

http://www.ecommercetimes.com

 

January 9, 2003

From Jupiter Research:

"Online Retail Through 2007"

Online retail spending will grow by 28 percent in 2003 to $52 billion...

http://www.jup.com

 

January 8, 2003

From clickZ.com:

"Get With the Trends in 2003"

Savvy customers will continue to avoid "marketing relationships" and to seek "service relationships"...

http://www.clickz.com

 

January 8, 2003

From MarketingProfs.com:

"How Important Is The Look And Feel Of Your Website?"

Convert browsers to buyers by making products more accessible to users, by clearing away superfluous graphics and by inserting product information that can be quickly scanned...

http://www.marketingprofs.com

 

January 7, 2003

From clickZ.com:

"Better Content Starts Today"

Try targeting demographic groups that are important to your enterprise but are often ignored...

http://www.clickz.com

 

January 3, 2003

From DM News:

"Consumers Grow More Trusting of Web Transactions"

Nearly 61 percent of consumers go online at least once a month...

http://www.dmnews.com

 

January 2, 2003

From the Aberdeen Group:

"Five Rules to Effectively Use the Online Channel"

Your Web site is your face to prospects who may know little or nothing about you...

http://www.aberdeen.com

 

For the Archives Index, please click here

 

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