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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

December 2007

For the Archives Index, please click here

 

About Advertising

and Promotion

 

December 26, 2007

From MarketingVOX:

"Wednesday Best Email Day in Q3, Late Afternoon Best Time of Day"

The average open rate on Wednesdays in the third quarter was 25.4 percent, and the average click rate was 3.9 percent...

http://www.marketingvox.com

 

December 21, 2007

From ClickZ.com:

"Take Social Networking a Step Further"

Social media marketing aims to build long-term relationships rather than drive discrete purchase decisions...

http://www.clickz.com

 

December 20, 2007

From Marketing Charts:

"Small Businesses Rely on Traditional Advertising While Embracing Online"

Reaching the right audience - or the right business, if you're a consumer - means being exposed to multiple media channels...

http://www.marketingcharts.com

 

December 20, 2007

From ClickZ.com:

"Local Search:  The Rodney Dangerfield of Online Marketing"

Most people don't understand the full implications of online local search for their businesses...

http://www.clickz.com

 

December 19, 2007

From MarketingProfs.com:

"Is Wireless Internet Marketing Still a Fantasy?"

Wireless users have a different behavior set than landline users, tending to be much more connected, more frequently with different surfing patterns...

http://www.marketingprofs.com

 

December 19, 2007

From ClickZ.com:

"E-mailers Flunk the Unsubscribe Test"

If your unsubscribe function fails to remove an address within the time limit government e-mail regulations dictate, you can be liable for spamming with the next e-mail you send...

http://www.clickz.com

 

December 13, 2007

From ClickZ.com:

"Deploying E-Mail Over the Holidays"

E-mail can deliver tidings of comfort and joy to last-minute holiday shoppers...

http://www.clickz.com

 

December 10, 2007

From E-Commerce Times:

"Getting SEO-Savvy:  Five Tips for Choosing Keywords"

When picking keywords, many factors should be thoroughly contemplated, such as the Web site's theme, ultimate goal, target audience...

http://www.ecommercetimes.com

 

December 6, 2007

From ClickZ.com:

"Retailers Should Use Local Search to Snag Holiday Shoppers"

Maximize an entire campaign by building out business profiles for each brick-and-mortar location across the local-search marketplace...

http://www.clickz.com

 

December 5, 2007

From MarketingProfs.com:

"How to Use Social Media for Search Engine Optimization"

Customer conversations are everywhere today - social networks, blogs, forums, and other social-media outlets.  These are unbiased, unfiltered interactions that can deliver rich information about how your customers talk about topics that are relevant to your company and brand...

http://www.marketingprofs.com

 

December 4, 2007

From The New York Times:

"Small Merchants Gain Large Presence on Web"

Small and midsize retailers selling online lack the huge marketing budgets of their bigger peers, but they are unearthing cheap advertising methods that help them compete with million-dollar promotions...

http://www.nytimes.com

About Customer

Service

 

December 31, 2007

From InternetRetailer.com

"Reaching Out to Shoppers Can Move Them to Reach for Their Wallets"

42% of online consumers surveyed have left a site without purchasing multiple products because they couldn't get a question answered about one of the products in their shopping cart...

http://www.internetretailer.com

 

December 26, 2007

From E-Commerce Times:

"Is Your Web Site Accessible to the Handicapped?"

Proper coding for disability access has a side benefit.  Because screen reader coding makes a site more text-oriented, it also raises a site's search engine rankings...

http://www.ecommercetimes.com

 

December 26, 2007

From eMarketer:

"Retail Firms Treat Web Customers Best"

By importance, features that influence online buyers to return to web sites that were previously visited or from which a purchase was made...

http://www.emarketer.com

 

December 24, 2007

From E-Commerce Times:

"Luring Savvy E-Shoppers With Slick Return Policies"

Customers value being able to stay home when making returns as much as they do when armchair shopping.  They want to be able to access the retailer's Web site, print a return authorization, and leave the package on their porch for pick-up...

http://www.ecommercetimes.com

 

December 21, 2007

From Media Buyer Planner:

"Online Holiday Shoppers Enthusiastic about Their Customer Experience"

82 percent of online shoppers reported being very satisfied or somewhat satisfied with the customer support available during their online holiday-shopping experience this year...

http://www.mediabuyerplanner.com

 

December 18, 2007

From Nielsen Online:

"Web Allows Retail to Become Increasingly Consumer-Centric"

While some bloggers continue to post personal opinions on specific products, larger and more influential blogs provide holiday gift guides, emulating brick-and-mortar retailers with comprehensive guides of cool or affordable gifts for various personality types...

http://www.nielsen-netratings.com

 

December 17, 2007

From E-Commerce Times:

"Avoiding the E-Tail Boomerang"

More robust information on product detail pages, color matching and live chat are all tools that can help consumers get more information about a product, which - if effective - can help to prevent returns...

http://www.ecommercetimes.com

 

December 14, 2007

From ClickZ.com:

"How to Embrace Multichannel Behavior"

Embracing multichannel behavior is like paving the sidewalks between the buildings.  First, you must spend time watching user behavior.  Then you can understand what pathways the users are creating...

http://www.clickz.com

 

December 13, 2007

From InternetRetailer.com:

"Most e-Retailers Cutting Off Ground Shipping for Christmas by December 18"

The most popular web feature with consumers surveyed is the online catalog, used by 62%.  59% said use consumer product reviews, 54% clearance page sales, and 51% featured sale pages to make decisions about what gifts to buy this season...

http://www.internetretailer.com

 

December 7, 2007

From ClickZ.com:

"Online Retailers Fail Customer Experience 101"

Retailers are falling far short of offering even adequate online customer experiences.  Some easy-to-implement changes to convert more Web site visitors into buyers...

http://www.clickz.com

 

December 7, 2007

From InformationWeek:

"Online Shoppers Care Most

About Price"

Site navigation and layout can help people find deals easily, while presentation can help them better determine products' values...

http://www.informationweek.com

 

December 6, 2007

From iMarketing News:

"Web Site Performance

Takes a Hit"

Companies have been so keen on making technological improvements to their Web sites that, in some cases, those improvements have taken over the actual shopping process...

http://www.dmnews.com

 

December 3, 2007

From E-Commerce Times:

"Online Shopping:

A Blessing and a Curse?"

Frustration over back buttons that don't take you back to where you were before you went to the shopping cart can cause some people to give up...

http://www.ecommercetimes.com

About Webstore

Management

 

December 28, 2007

From InternetRetailer.com:

"A Tweak Here and a Tweak There Boosted Holiday Sales for Online Merchants"

A notable post-Christmas strategy this year is to post prominent reminders to consumers that they can redeem their gift cards and certificates online...

http://www.internetretailer.com

 

December 27, 2007

From eMarketer:

"Online Holiday Sales Ho-Ho-Hold Up"

In sharp contrast to offline sales, online sales posted a 22.4% gain over the 2006 holiday shopping season...

http://www.emarketer.com

 

December 27, 2007

From ClickZ.com:

"Defining Success:  How to Set Web Goals for 2008"

Monetize the different desired behaviors on your site that lead to overall business goals...

http://www.clickz.com

 

December 24, 2007

From The New York Times:

"Santa Is Packing More Sofas and Less Jewelry"

Online sales of holiday stalwarts like jewelry, watches and flowers have dropped from last year's levels, while sales of more practical items like furniture and appliances have climbed...

http://www.nytimes.com

 

December 21, 2007

From InternetRetailer.com:

"Final Week of Pre-Christmas Online Shopping Opens Strong"

With Tuesday's sales, the season has surpassed total online spending for the entire 2006 holiday season...

http://www.internetretailer.com

 

December 20, 2007

From InternetRetailer.com:

"Online Sales Pick Up While Store Traffic Sags"

Online holiday spending grew at a brisk 22% pace last week, while store sales were down 0.4% year over year...

http://www.internetretailer.com

 

December 19, 2007

From Marketing Charts:

"Free Shipping and Returns, Special Deals Attract Online Holiday Shoppers"

More than 73% of online holiday shoppers said special offers and deals not available in stores would boost their online holiday spending...

http://www.marketingcharts.com

 

December 18, 2007

From ClickZ.com:

"Push Your Web Team to Be Creative"

Web analytics doesn't stifle creativity.  Very often having data allows for greater creativity...

http://www.clickz.com

 

December 17, 2007

From ClickZ.com:

"Online Holiday Sales Peak in Afternoon"

Forty-one days into the holiday shopping season, online retailers registered $20.5 billion in sales, a 19 percent gain over the same period last year...

http://www.clickz.com

 

December 13, 2007

From CBC News:

"Strong Dollar Drives Canadian Shoppers Online"

Canadian sites are offering lower prices and other incentives and American sites are becoming more aggressive about marketing to Canadians...

http://www.cbc.ca

 

December 12, 2007

From eMarketer:

"Grandparents Shop and Spend Online"

One-half of grandparents spent 10 or more hours online weekly...

http://www.emarketer.com

 

December 12, 2007

From iMarketing News:

"Leveraging the Power of Transactional Messages"

Of all the types of e-mail messages delivered to consumers, transactional messages including welcome notifications and order confirmations have the most positive consumer reception, and are the most wasted opportunity in marketing as well...

http://www.dmnews.com

 

December 11, 2007

From E-Commerce Times:

"Searchandise Your Way to Success"

Online merchants are now realizing it takes expert merchandising strategies - and easy execution of those strategies - to keep shoppers engaged...

http://www.ecommercetimes.com

 

December 11, 2007

From iMarketing News:

"Monday Search Engine Traffic Has Increased this Season"

December 17 is expected to be the biggest Monday of all in terms of search activities and the volume of searches...

http://www.dmnews.com

 

December 11, 2007

From E-Commerce News:

"Holiday E-Tail Sales on a Tear"

Online merchants are becoming increasingly savvy about using the right mix of promotions and discounts to get shoppers to their sites early and to get them to come back later in the shopping season...

http://www.ecommercetimes.com

 

December 10, 2007

From The New York Times:

"Web Retailers Get Into Employee Gifts"

Online retailers are designing technology and Web pages to capture more of the roughly $32 billion in merchandise sales spent on workers and clients annually...

http://www.nytimes.com

 

December 10, 2007

From MarketingProfs.com:

"Seven Rules for Achieving Higher Online Survey Response Rates"

Craft a compelling, but also honest and concise, subject line no more than 60 characters in length...

http://www.marketingprofs.com

 

December 7, 2007

From Marketing Charts:

"Holiday E-Commerce Spending Up 17% Vs. Last Year"

More than $14 billion has been spent online during the first 32 days (November 1 - December 2) of the 2007 holiday season...

http://www.marketingcharts.com

 

December 6, 2007

From ClickZ.com:

"Tis the Season to Be Social:  Five Ways to Tap Into Social Shopping"

Social media and social shopping can either help or hurt your firm.  So before you start, consider these five social shopping caveats...

http://www.clickz.com

 

December 6, 2007

From eMarketer:

"Don't You Dare Call Them Old"

Baby boomers wield enormous economic clout and are increasingly turning to online and mobile channels for a wide variety of needs...

http://www.emarketer.com

 

December 6, 2007

From E-Commerce Times:

"Putting Local Businesses to the Web Test"

For a small business that serves a local area, word of mouth can quickly make or break a reputation.  When the conversation happens online in organized and professionally managed forums, reputations can be made and broken even faster...

http://www.ecommercetimes.com

 

December 5, 2007

From eMarketer:

"Canadian E-Commerce Is Heating Up"

This year Canadians will spend $15.7 billion online on products and services...

http://www.emarketer.com

 

December 5, 2007

From MarketingVOX:

"Strongest Week - $4B Worth - in Holiday E-Commerce Sales so Far"

For the first 30 days of the holiday season, 45.5 percent of all online retail spending came from work locations, edging out the 44.1 percent of spending from home...

http://www.marketingvox.com

 

December 4, 2007

From eMarketer:

"Do Not Fear Customer Reviews"

Nine out of 10 said they wrote reviews in order to help others make better buying decisions.  Nearly 80% wrote reviews in order to reward a company...

http://www.emarketer.com

 

December 3, 2007

From MarketingVOX:

"Online Consumer-Generated Reviews Have Big Impact on Offline Purchases"

More than three-quarters of review users in nearly every category reported that the review had a significant influence on their purchase...

http://www.marketingvox.com

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