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Winning Internet Integration Strategies for Today's Retailer

 

 

e-RETAILING NEWS & OPINION ARCHIVES

August 2005

For the Archives Index, please click here

 

About Advertising

and Promotion

 

August 25, 2005

From ClickZ.com:

"Five Fantastic E-Mail Tactics"

Smart marketers give audiences the control over and relevance to continue relationships that consumers demand...

http://www.clickz.com

 

August 25, 2005

From iMarketing News:

"Analytics Reveal Hidden Value in Campaigns"

Knowing exactly how customers shop in all channels helps retailers create targeted campaigns, build customer loyalty and increase return on marketing investment...

http://www.dmnews.com

 

August 19, 2005

From ClickZ.com:

"Multichannel Marketing Challenges"

Whether a company fears channel cannibalization, struggles with channel integration, or is just asleep at the wheel, results are the same: missed sales...

http://www.clickz.com

 

August 18, 2005

From MarketingProfs.com:

"Eight Tips for Enhancing Email Opt-In"

Stand out from your competitors by communicating value proposition, establishing sincere concern for subscriber privacy, and showing respect for users by providing control over the type and frequency of the emails received...

http://www.marketingprofs.com

 

August 17, 2005

From iMarketing News:

"Personal, Targeted E-Mails Get Better Results"

60 percent of consumers who made immediate purchase decisions from e-mail did so because the e-mail contained products they were already considering...

http://www.dmnews.com

 

August 15, 2005

From The Globe and Mail:

"Search-Linked Ads Will Come to Dominate Web"

The single most significant factor contributing to the growth in all sectors of on-line advertising is the confidence that advertisers have in their return on investment...

http://www.globetechnology.com

 

August 11, 2005

From MarketingProfs.com:

"Web Content Versus Print Content"

Web communications becomes more about responding to the information needs of people rather than seeking to influence and shape those needs...

http://www.marketingprofs.com

 

August 3, 2005

From ClickZ.com:

"Implement Your New E-Mail Delivery Framework"

Testing all aspects of your e-mail program from the opt-in procedure through delivery will pinpoint technical problems before they become major headaches...

http://www.clickz.com

 

About Customer

Service

 

August 30, 3005

From iMarketing News:

"The Buyers Are In Control So Stay Tuned"

Track and translate meaningful prospect activities such as requesting specific information and downloads of tips and toolkits..

http://www.dmnews.com

 

August 26, 2005

From ClickZ.com:

"Error?  It Wasn't My Fault!"

Error messages say a lot about your company and how you view your customers...

http://www.clickz.com

 

August 19, 2005

From InternetRetailer.com:

"Loyalty Programs on Upswing Among Online Retailers"

Over the next 12 months, two-thirds of online retailers will have loyalty programs...

http://www.internetretailer.com

 

August 17, 2005

From ClickZ.com:

"Consumers Want Personalization - and Privacy"

Despite the fact users want more personalization and would buy more if they could get more personalized content, they're not willing to share as much personal information as they once were...

http://www.clickz.com

 

August 12, 2005

From E-Commerce Times:

"Taking a Holistic Approach to Online Customer Experience"

A retailer's biggest challenge to becoming successful online isn't necessarily technical or financial; rather it's maintaining the same high standards online as they do for their brick-and-mortar business...

http://www.ecommercetimes.com

 

August 8, 2005

From eMarketer:

"Enticing Holiday Shoppers"

The deciding factors in choosing a website to shop from during the holidays...

http://www.emarketer.com

 

August 5, 2005

From ClickZ.com:

"Measuring Personas for Success"

When you know and understand personas, you can begin to discover why your customers do what they do...

http://www.clickz.com

 

August 2, 2005

From InternetRetailer.com:

"Top Consumer Turn-offs at Web Sites"

More than 70% of consumers unlikely to purchase from, or even return to, a web site after encountering a pet peeve...

http://www.internetretailer.com

 

About Webstore

Management

 

August 31, 2005

From eMarketer:

"E-Retail Sales Pick Up Speed"

US retail e-commerce sales for the second quarter of 2005 totaled $21.1 billion...

http://www.emarketer.com

 

August 31, 2005

From ClickZ.com:

"Can You Pass an E-Mail Reputation Audit?"

Measuring your reputation and seeking third-party accreditation are steps to consider if you're serious about boosting your delivery rate and maximizing e-mail ROI...

http://www.clickz.com

 

August 29, 2005

From InternetRetailer.com:

"Where Live Chat Makes the Most Sense"

Put live chat buttons on pages with products that have the highest profit margin...

http://www.internetretailer.com

 

August 29, 2005

From ClickZ.com:

"When Content Isn't King in SEO"

Updating your content regularly will encourage visitors (and search engine spiders) to return to your site...

http://www.clickz.com

 

August 29, 2005

From E-Commerce Times:

"Top Five Methods to Prevent Internet Fraud"

A stalwart solution that reduces fraud, but negatively impacts the customer experience might be as dangerous to the well-being of a company as an ineffective fraud solution...

http://www.ecommercetimes.com

 

August 24, 2005

From MarketingProfs.com:

"Simplicity Is Hard Work"

A potential customer who has never been at your site before will spend less than one minute trying to figure out your home page...

http://www.marketingprofs.com

 

August 23, 2005

From ClickZ.com:

"Defining Web Analytics:  Market Intelligence"

Understand and assess your business' performance in the context of the overall market's development and your competitors' performance...

http://www.clickz.com

 

August 22, 2005

From DM News:

"Remote Shopping:  Role of Mail, Catalogs and the Internet"

By mailing catalogs to consumers, merchants not only drive direct order sales, but also encourage customers to place orders online and to visit stores...

http://www.dmnews.com

 

August 17, 2005

From E-Commerce Times:

"Move Over B2B, B2C - 

It's M2E Time"

Manufacturers now have the power of e-commerce to divert the consumer transactional flow directly to them and block it from the old-fashioned infrastructures of wholesalers and retailers...

http://www.ecommercetimes.com

 

August 16, 2005

From ClickZ.com:

"Defining Key Performance Indicators"

Your Web site KPIs shouldn't be driven by what others are doing; they should be driven by the overall goals of your business and the role the Web site plays within your organization...

http://www.clickz.com

 

August 15, 2005

From E-Commerce Times:

"Advice From a Black Belt Online Shopper"

A site's service level is not simply its average response or reliability but also includes technical page design, its ability to handle load, the way it services all connection speeds and all geographies...

http://www.ecommercetimes.com

 

August 12, 2005

From ClickZ.com:

"Rewarding Profitable Behavior"

Instead of rewarding single-category shoppers based on purchases, reward them for discovering new categories...

http://www.clickz.com

 

August 11, 2005

From E-Commerce Times:

"E-Tailers' Sites May Not Appeal to Women"

Men and women have drastically different thoughts on what makes a good Web site, but most online retailers have been creating pages that cater almost exclusively to men...

http://www.ecommercetimes.com

 

August 10. 2005

From MarketingProfs.com:

"Setting up a Secure E-Commerce Site"

Earning the trust of your customers through a comprehensive and responsible approach to security should be a primary concern...

http://www.marketingprofs.com

 

August 8, 2005

From ClickZ.com:

"Defining Web Analytics"

An effective strategy for measuring and optimizing Web site performance has four key components...

http://www.clickz.com

 

August 4, 2005

From DM News:

"Online Sales May Overtake Catalog in 18 Months"

Web-based sales accounted for 38 percent of total multichannel direct sales last year, up from 32 percent in 2003...

http://www.dmnews.com

 

August 3, 2005

From MarketingVOX:

"Most Users Reach Websites via Search"

Among surfers 25 - 64 years old, 61 percent say they use search engines to visit sites...

http://www.marketingvox.com

 

August 2, 2005

From The Globe and Mail:

"E-tailing In Age of Refinement"

Last year on-line sales by domestic companies in Canada soared by almost 50 per cent to $28.3-billion...

http://www.globeinvestor.com

 

August 1, 2005

From ClickZ.com:

"Improve Your Welcome Message"

Six tips to help make your email welcome message live up to its full potential...

http://www.clickz.com

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